Technical Services Analyst

MyCareer+ • Providence, RI

16d • Onsite

About The Position

We are looking for a proactive and enthusiastic Technical Services Analyst to support our clients on -site across Providence Island, with occasional travel to nearby regions as needed. The ideal candidate will bring strong customer service experience, clear and professional communication skills, and solid technical troubleshooting abilities suited for a dynamic, fast -paced work environment.

Requirements

• Strong customer service orientation with excellent organizational and time -management capabilities
• Hands -on technical aptitude and eagerness to learn emerging technologies
• Experience in desktop support, including peripherals and associated workflows
• Foundational understanding of networking, hardware, and software concepts
• Knowledge of network infrastructure and business software applications (preferred)
• Strong analytical, critical -thinking, and troubleshooting skills
• Ability to prioritize tasks, multitask effectively, and maintain attention to detail under deadlines
• Proficiency in Microsoft Office Suite
• Flexibility to travel within Providence Island and occasionally to other U.S. locations for technical assignments

Nice To Haves

• Knowledge of network infrastructure and business software applications (preferred)

Responsibilities

• Install, configure, calibrate, and test IT systems and peripheral equipment
• Monitor local system operations on Providence Island to identify issues early and resolve them promptly
• Perform software and system integrations, along with in -depth hardware diagnostics and repair
• Support technical dress rehearsals and readiness checks for new IT initiatives
• Conduct data analysis to support technical and operational decisions
• Manage core operating system tasks (Windows 7 and newer), including user account setup and removal
• Maintain and monitor technical equipment to ensure optimal performance
• Provide on -site technical assistance to clients at multiple locations across Providence Island

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed