TECHNICAL SERVICES ADVISOR, DEN

Cutter Aviation•Englewood, CO

52d

About The Position

Cutter Aviation is searching for an energetic and knowledgeable individual to manage client accounts on a personal and technical level, and to ensure a positive client experience. Individual will be responsible for maintaining client retention and fostering brand loyalty through customer-centric service during routine flight operations, maintenance, and any unforeseen ownership challenges by coordinating action plans with service centers until resolution. This position will support Cutter Aviation's clients for our Englewood, CO location. In addition, the Technical Services Advisor position will be responsible for the following Key Duties and Responsibilities.

Requirements

High School Diploma or GED.
Prior experience working at a Repair Station, preferred
Excellent inter-personal skills required. Position has significant interaction with our customers and vendors, including new aircraft/engine manufacturers.
Excellent computer skills.
Microsoft office skills, including excel required.
Excellent customer service, organizational, and communication skills required.
Detail-oriented and be able to multi-task in fast-paced environment.
Experience with aviation maintenance software a plus.
Ability to arrive early or stay late as work load dictates, including an occasional Saturday if needed.
Ability to pass background / drug-screening test.
Clean driving record.

Responsibilities

Responsible for the Pilatus Maintenance Schedule, working closely with Aircraft Services management and Cutter Flight management to maintain the complete aircraft maintenance schedule.
Assists in the training of Pilatus mechanics
Oversee Pilatus maintenance work orders and billing
Provide regular customer updates
Maintain on time delivery schedule
Provides Technical Support to Cutter customers and the Pilatus Fleet owner/operators when required.
Collaborating with all department managers to provide the best possible customer service for Pilatus owner/operators.
Building Pilatus customer quotes and estimates.
Sustain growth as a motivated self-starter, proactive in identifying issues and areas for improvement
Aircraft Service Sales
STC Sales
Establish new business leads through proven networking capabilities among various communities
Creation of long term value, based on market opportunities and customer relationships
Develop and build working relationships with new and existing customers in order to understand their wants and needs around the aircraft.
Represent the company at trade exhibitions and networking events.
Other duties as required by Aircraft Services Management.