Technical Service Writer

AA Anderson & CO INC • Brooklyn Heights, OH

5d

About The Position

The Technical Service Writer is responsible for the administrative, operational, and technical processes involved in managing service and repair activities from intake through shipment. This role supports communication with the Anderson Process sales team and customers to ensure an exceptional overall service experience.

Requirements

• Familiarity with ERP systems (Epicor P21 or similar).
• Proficiency with desktop computers and MS Office Suite.
• Previous mechanical experience (pumps, automotive/truck, hydraulic systems, etc.).
• Strong technical acumen.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Nice To Haves

• Pump Industry experience.

Responsibilities

• Check in equipment upon receipt and complete all required ERP/logging transactions.
• Collaborate with Repair Technicians to develop repair quotes.
• Conduct technical research to ensure proper part and pump selection.
• Obtain vendor pricing for repair-related items.
• Communicate repair quotes to the Anderson Process sales team and/or customers.
• Generate production orders from approved quotes.
• Maintain and update production schedules.
• Review labor and bill of materials (BOM) accuracy, and close production orders.
• Provide ongoing communication to customers regarding repair status and related business matters.
• Process credit card payments and third‑party billing transactions.
• Work with manufacturers on warranty matters, including preparing reports and claims.
• Answer service and repair‑related phone inquiries.
• Follow company work rules and policies.
• Meet industry and company performance metrics and benchmarks.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed