Technical Service Specialist

ABB LTD•Richmond, VA

43d•Remote

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. In this role, you will have the opportunity to ensure the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your area of expertise. You will also showcase your expertise by communicating both with the customer and ABB internal teams proactively to ensure customer needs are understood and business opportunities are utilized for service growth. The work model for the role is: Remote, however the ideal candidate will live within a commutable distance to Richmond, VA. This role is contributing to the Electrification Smart Power division. Main stakeholders are internal and external customers.

Requirements

Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5+ years equivalent work/military experience servicing critical power equipment (UPS, STS, PDU, etc.).
Candidates must already have a work authorization that would permit them to work for ABB in the US.

Nice To Haves

NETA Certification is preferred.
NICET Certification is a plus.
CompTIA Certification is desirable.
Electrical License would be an advantage.

Responsibilities

Provides technical support and solves problems in area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.
Provides technical consulting on Service solutions to management, factory quality, and customers. Provides recommendations to management to improve operations and customer service.
Manages customer relationships and maintains regular contact with key customers.
Complete/Concise/Accurate documentation of customer interactions and case management in a timely manner.
Create/modify documentation to meet business/customer needs for documentation such as Procedures and Methods of Procedure.
Works to reduce cost and improves the quality of delivery of service and projects.
Participates in 24 X 7 On-Call Rotation for after-hours Technical Support.
Travel to site up to 20% to assist in site escalations and training opportunities.
Participate /Assist in training courses. This will be in both student and trainer situations.

Benefits

Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave - up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays.
Vacation is provided based on years of service.