Technical Service Specialist

McElroy Manufacturing•Tulsa, OK

About The Position

Are you the person everyone calls when equipment won’t cooperate? Do you enjoy troubleshooting complex systems, training others, and working directly with customers in the field? If you’re passionate about technology, teamwork, and delivering top-tier service, this role might be a perfect fit. We’re looking for a Technical Support Specialist – Fusion Equipment to support our Channel Partners and Customers with expert-level technical assistance, training, and product support for McElroy equipment. What You’ll Do Provide technical and product support to Channel Partners and Customers for McElroy fusion equipment. How You’ll Make an Impact Diagnose and resolve technical issues related to operation, maintenance, troubleshooting, and repair of fusion equipment Deliver hands-on technical training for customers and partners on equipment operation and maintenance Support customer service and training teams with technical expertise Respond to inbound technical support requests via phone and email Accurately document all customer interactions using CRM software Collaborate with Engineering and Product Management on: New product and technology testing Design changes and enhancements Partner with Quality, Sustaining Engineering, and Inspection teams to support: Warranty and field campaigns Product improvements and reliability initiatives Actively participate in recurring customer feedback and continuous improvement efforts Promote a positive, service-oriented culture across teams and with customers Maintain safe work habits, good housekeeping, and environmental compliance at all times Stay current with evolving technology through company training and continued education

Requirements

High School Diploma
3+ years of hands-on troubleshooting experience in one or more of the following: Electro-hydraulic systems Electrical systems (including CAN) Electro-mechanical systems
Ability to read and interpret: Hydraulic and electrical schematics Assembly prints, instructions, and technical documentation
Experience working in a fast-paced customer service or technical support environment
Strong written and verbal communication skills (English required)
Intermediate PC and software proficiency
Valid Driver’s License and required auto insurance
Ability to secure a personal credit card for business travel (minimum $3,000 limit)
Willingness to work flexible hours, including evenings, weekends, and holidays as needed

Nice To Haves

College degree or industry-related technical certification
Specialized industry training courses
Bilingual (Spanish) skills

Responsibilities

Provide technical and product support to Channel Partners and Customers for McElroy fusion equipment
Diagnose and resolve technical issues related to operation, maintenance, troubleshooting, and repair of fusion equipment
Deliver hands-on technical training for customers and partners on equipment operation and maintenance
Support customer service and training teams with technical expertise
Respond to inbound technical support requests via phone and email
Accurately document all customer interactions using CRM software
Collaborate with Engineering and Product Management on: New product and technology testing Design changes and enhancements
Partner with Quality, Sustaining Engineering, and Inspection teams to support: Warranty and field campaigns Product improvements and reliability initiatives
Actively participate in recurring customer feedback and continuous improvement efforts
Promote a positive, service-oriented culture across teams and with customers
Maintain safe work habits, good housekeeping, and environmental compliance at all times
Stay current with evolving technology through company training and continued education