Technical Service Specialist, Precision Farming
About The Position
Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today! The Technical Service Specialist ("Specialist") is responsible for the dissemination of accurate and prompt service direction to first level, dealer, distributor and/or field service inquiries via telephone and the web for assigned AGCO products. Responsibilities include troubleshooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, and dealer training (supplemental assistance only). The Specialist is expected to be a recognized service expert on their assigned product(s). This position will focus on digital on-board products including but not limited to GNSS, Guidance, ISO, Consoles, FMIS, Telemetry and other on-board products.
Requirements
- Candidates should be familiar with computer systems and commonly used software applications.
- Strong organizational and interpersonal skills are essential for success in this role.
- Excellent communication skills, both spoken and written, are required.
Nice To Haves
- A good understanding of dealership business practices related to product support is preferred.
- Experience in dealership operations (sales, parts, or service) is beneficial but not mandatory.
Responsibilities
- Provide second-level support to AGCO GCE, dealers, and customers via phone and ticketing systems to resolve product-related issues.
- Handle inquiries regarding product features, technical problems, and administrative assistance.
- Collaborate and escalate issues to Product Teams (Level 2 & 3) and IT Team (Level 3) to ensure timely resolution.
- Develop technical expertise on assigned products through inquiry handling, knowledge creation, IT collaboration, and occasional field visits.
- Enhance skills and contribute by participating in training programs and testing new products and features.
Benefits
- Health care and wellness plans
- Dental and vision plans
- Flexible and virtual work options (where available)
- 401(k) Savings Plan with company match
- Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
- Paid holidays and paid time off
- Health savings and flexible spending accounts
- Reimbursement for continuing education
- Life insurance and other supplemental insurance plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Machinery Manufacturing
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
