Technical Service Specialist, Digital
About The Position
Not everyone can claim to feed the world, but it is part of our everyday lives. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today! The Technical Service Specialist is responsible for the adoption and assistance of AGCO Digital Farming Solutions to AGCO customers and dealers, which includes assisting the user with any technical or operational queries related to the AGCO Digital Farming Products, which includes (but not limited to) Task Management, Data Management, Field Management Solutions. The Specialist will be the expert on Digital Farming Products and responsible for increasing adoption of AGCO's Digital Products. Responsibilities include troubleshooting and diagnostics for all product issues and then communication in the forms of tele-service, web communication, publications, and dealer training (as required). The specialist is expected to be a recognized product expert on their assigned product(s).
Requirements
- Bachelor's degree in engineering or Ag Background
- Must have 2 to 3 years of experience supporting customers in B2B2C format
- Must have experience and working knowledge of Global Farming Practices, Experience working in Agriculture Industry
- Experience working with JIRA and/or Azur DevOps
- Experience supporting Offshore customers and/or dealers
Responsibilities
- Act as The Subject Matter Expert for Digital Farming Products.
- Assist AGCO customers and dealers in adoption and/or troubleshooting of any technical and/or operational queries.
- Maintain SLA (Service Level Agreement) for First Response Time and Case Resolution Time of Case Management
- Collaborate with Engineering and IT teams, escalating issues appropriately when needed, and actively engaging with product and development teams to ensure alignment and resolution.
- Partner with AGCO's training team, Customer Support Team, and Digital Product teams to develop training tutorials, videos, and knowledge articles.
Benefits
- Health care and wellness plans
- Dental and vision plans
- Flexible and virtual work options (where available)
- 401(k) Savings Plan with company match
- Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
- Paid holidays and paid time off
- Health savings and flexible spending accounts
- Reimbursement for continuing education
- Life insurance and other supplemental insurance plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Machinery Manufacturing
Number of Employees
5,001-10,000 employees
