Technical Service Representative
About The Position
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media. Lead the team efforts focused on maintaining safety, inventory, and equipment at an assigned account, or group of accounts. This position focuses on ensuring our chemical feed equipment is properly working and our products are transferred in a safe manner. Safety and communication are the highest priorities in this job. It’s important to discuss all daily and weekly work requests with the sales team.
Requirements
- 2-5 years of experience in pulp/paper, textiles, or chemical manufacturing
- High level of mechanical aptitude, including expertise with plumbing and pumps
- Experience with troubleshooting electrical problems
- Documented problem solving capability for complex and non-routine technical problems
- Strong relationship building skills
- Good communication skills both written and oral with multiple organizational levels
- Ability to work with autonomy
- Must have a valid Driver’s License and acceptable Motor Vehicle Record
- Ability to occasionally lift and carry 50 pounds.
- Proficiency in MS Office programs (Word, Excel, PowerPoint)
Responsibilities
- Specs out, sets up, maintains, and troubleshoots monitoring and feed equipment
- Manages product inventory at the customer site, transfers product when needed, & responsible for uploading new order requests
- Adjusts chemical feed levels to meet optimal chemical performance based on routine testing and monitoring; Alerts the sales manager of potential problems or opportunities and creates customer interface to resolve issues
- Minor interface levels with the customer to understand any issues and report back to Solenis team
- Conducts expanded testing of process variables to identify dosage improvements or mechanical impacts
- Has strong knowledge around spare parts for Solenis equipment and orders replacement parts when needed
- Maintains a highly organized equipment area and exceeds customer’s housekeeping guidelines and expectations
- Safety Training- Responsible for completing and maintaining safety courses for Solenis, as well as customer sites.
- Mentor other technicians in the area and lead cross-training opportunities
Benefits
- At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development.
- comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan
- numerous opportunities for professional growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
