Technical Service Representative (Field Service), GA, TX or TN Based

Ametek, Inc.

36d • Onsite

About The Position

Atlas Material Testing is seeking a Field Service Engineer (Technical Service Representative) to join our U.S. Field Tech Service Team, servicing customers across the Southeast. In this role, you will be responsible for performing basic on-site installation and general maintenance tasks on technology products while helping resolve customer problems and answering questions. The scope of the job function includes reporting and record keeping that supports maintenance requirements. The efforts related to reporting serve to expand product line while proactively broadening sales options within scope of assigned clients. Positions demand heavy travel and operate in a decentralized structure.

Due to a high concentration of customers in Georgia, Texas and Tennessee, candidates residing in these states are preferred.

Requirements

• Associate's degree (A. A.) or equivalent from a two-year college or vocational technical school, electrical and mechanical training; or two years related technology support experience and/or training; or equivalent combination of education and experience.
• Experience reading and deciphering schematics and working with high voltage equipment and electrical devices.
• Demonstrated mathematical aptitude involving practical algebraic and statistical methodologies applicable to problem solving needs for clients.
• Proficient with MS office windows and capable of navigating through systems and applications.
• Valid driver's license required and may require a valid passport.
• Previous job experience that requires extensive travel between work locations and remote sites.
• Previous work experience within fast-paced, multi-task work environments.
• Experience troubleshooting and solving problems within technical expertise.
• Capable of making independent decisions within policies, procedures and standard guidelines.
• Communication skills are technically oriented, requiring minimal collaboration and focus on problem solving client needs.

Responsibilities

• Conducting tests on instruments and mechanical components, electro- status devices, electronic components, circuits, and software within equipment to verify or calibrate for correct operation or to identify, diagnose, and repair cause(s) of malfunction.
• Conversing with equipment operators to determine operational problems with equipment, and replace defective components, wiring, or software and adjusts mechanical parts and software settings as needed.
• Aligning, adjusting, and calibrating equipment according to Atlas Material Testing Technology LLC specifications and other OEM specifications consistent with quality standards and guidelines.
• Providing training to equipment users on operation, basic maintenance, user calibration and all warranty covered issues.
• Preparing and presenting detailed quotes, agreements, and service reports, that include pricing, discounts, and payment terms set by Atlas Material Testing Technology LLC as well as exercise judgment concerning warranty issues.
• Creating, maintaining, and submitting technical service records related to client activity including service schedules and business expenses.
• Maintaining working parts inventory level and maintains up-to-date calibration documentation.
• Performing work according to Atlas process and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees