Technical Service Manager

Take Ten Tire • Stillwater, OK

23h • Onsite

About The Position

The Technical Service Manager is a working leader responsible for overseeing the technical quality, efficiency, and customer service performance of the service department. This role is ideal for an experienced automotive technician seeking to transition into a management position while remaining actively involved in shop operations. The Technical Service Manager ensures repairs are completed safely, accurately, and efficiently, mentors technicians, and supports overall shop performance.

Requirements

• Strong working knowledge of: Automotive and light truck repair and maintenance, Alignments and suspension systems, Brake systems, Engine and electrical diagnostics, Heating and air conditioning systems
• Ability to troubleshoot and diagnose complex mechanical and electrical issues
• Minimum of 5 years of experience in the automotive repair industry
• Proven background as an automotive technician working on autos and light trucks
• Valid driver’s license with a satisfactory driving record
• Demonstrated solid and reliable work history
• Leadership mindset with a willingness to lead by example
• Strong communication and interpersonal skills
• Ability to work in a fast-paced shop environment

Nice To Haves

• Experience using diagnostic tools and shop management systems preferred
• ASE certification preferred but not required

Responsibilities

• Provide technical leadership and oversight for automotive repair and maintenance operations
• Serve as a hands-on mentor and coach to technicians, especially entry-level and developing team members
• Assist in diagnosing complex vehicle issues and support technicians in problem-solving
• Perform repair and maintenance work as needed to ensure quality, efficiency, and customer satisfaction
• Ensure repairs and services meet company quality standards and manufacturer specifications
• Support customer service by working closely with service advisors and management to resolve technical concerns
• Monitor workflow and help manage shop productivity and turnaround times
• Promote and enforce safety standards and proper shop procedures
• Assist with technician training, development, and performance feedback
• Support inventory control related to tools, equipment, and shop supplies
• Communicate operational issues, staffing needs, and performance trends to the Location Manager
• Contribute to continuous improvement initiatives that enhance efficiency and service quality

Benefits

• Competitive pay commensurate with experience
• Medical, dental, and vision insurance
• Supplemental Insurance
• Paid time off and holidays
• 401 (k) with company matching up to 4%
• Performance-based bonus opportunity tied to overall shop operations and results

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed