Technical Service Manager

DIXIE CHEMICAL COMPANY INC

1d

About The Position

This role will Lead technical support for customers, bridging R&D and sales by troubleshooting issues, ensuring product application success (e.g., thermosets, composites, coatings, additives, monomers, curatives, anhydrides, etc.), training teams, driving new product development, managing technical projects, ensuring regulatory compliance.

Requirements

• Bachelor’s degree in chemistry or chemical engineering required, advanced degree in related field is a plus
• 10+ years of work experience in chemical manufacturing organizations
• Direct customer support and engagement
• Significant application knowledge of thermosets, composites, coatings, curatives, and specialty anhydrides.
• Experience in analysis and reporting
• Strong MS Office and presentation skills
• Ability to work independently, self-starter, self-organizer
• Demonstrated creative problem-solving skills
• Strong interpersonal skills, communication skills, and employee relations skills
• Proven ability to strive for continuous improvement.
• Capable of working with cross-functional teams
• Safety Awareness: Suggests improvements to safety policies and procedures, coach's others on unsafe behaviors, positive role model for safe behaviors, participates in safety initiatives, and follows all safety rules and procedures.
• Technical Knowledge: Deep understanding of chemistry and the ability to translate complex technical information into customer-focused solutions.
• Communication and Presentation: Excellent verbal and written communication skills, with the ability to present technical information effectively to both technical and non-technical stakeholders.
• Collaboration: Ability to work closely with R&D, production, commercial and marketing teams to ensure alignment of customer needs and product development.
• Adaptability: Capable of working in a fast-paced, dynamic environment with shifting priorities.
• Problem Solving: Analytical thinking and problem-solving skills to address customer challenges and provide effective solutions.

Nice To Haves

• advanced degree in related field is a plus

Responsibilities

• Customer Support: Act as primary technical contact, providing expertise, troubleshooting issues, conducting on-site evaluations, and resolving complex problems for key accounts.
• Technical Leadership: Guide technical strategy, support product launches, manage lab activities, interpret results, and provide technical training to staff and clients.
• Sales & Business Development: Collaborate with sales to identify growth opportunities, support business development, provide technical input for proposals, and help acquire new customers.
• Product & Innovation: Interface with R&D to provide customer feedback, define new product needs, support product qualification, and contribute to innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees