Technical Service Engineer

Cesna Recruitment • Johns Creek, GA

3d

About The Position

Technical Service for North America Customers
· Support technical responses to customers (VOC and Claims)
· Support product quality certification (Documentation, sample testing, plant trials)
. Support new product demand development (Inquiry review, product promotion)
. Conduct steel market analysis and steel trend investigation

Requirements

• Bachelor’s or Master’s degree in Engineering (preferably in Metallurgy or Material Science)
• 1~3 years of experience in technical services or steel industry (preferred)
• Professional business etiquette and positive attitude
• Strong communication skills and customer service oriented
• Engineering mindset and problem-solving skills
• Fluent in English and Korean with native-level English proficiency
• Proficient in MS Office applications
• Ability to travel and a valid driver's license

Nice To Haves

• 1~3 years of experience in technical services or steel industry (preferred)

Responsibilities

• Support technical responses to customers (VOC and Claims)
• Support product quality certification (Documentation, sample testing, plant trials)
• Support new product demand development (Inquiry review, product promotion)
• Conduct steel market analysis and steel trend investigation

Benefits

• Comprehensive health insurance
• 401K
• PTO
• paid holidays
• sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees