Technical Service Engineer

ANDRITZ AG•Raleigh, NC

About The Position

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. General Description Reporting to the US Southeast - PMC Sales Manager, the goal of the TSE is to support the regional papermachine clothing sales team and its customers. This position is responsible for the technical service to area customers in order to identify, communicate, and correct challenges through the application of industry best practices. This role offers the opportunity to expand into future sales management responsibilities on either roll cover technology or paper machine clothing business segments.

Requirements

Education and Experience: Bachelor’s degree in engineering, Business, or a related technical field preferred.
Candidates with a strong mechanical aptitude and hands-on experience in industrial environments are encouraged to apply, regardless of formal education. Military background with relevant technical training and leadership experience is highly valued.
Prior experience in customer service roles within manufacturing or factory operations is a strong asset.
Familiarity with papermaking processes, industrial equipment, or technical sales support is a plus.
Proven ability to work in a fast-paced, customer-facing role with a focus on problem-solving and operational improvement.
Requires strong computer skills, including a strong understanding of Word, Excel, Power BI, and general database management.
Regular travel within the assigned region.
Languages: English

Responsibilities

Serve as the frontline point of contact for day-to-day customer needs.
Conducts paper machine audits, service calls in close cooperation with local Application Sales Engineers (ASE).
Communicates customer activity, sales opportunities, & competitive intel to the ASE & Regional Sales Manager (RSM).
Provides assistance & guideance with machine clothing installations, developing supervisory & advisory capabilities.
Take ownership of a specified territory and devise strategies to meet sales objectives.
Makes in mill repairs of machine clothing to allow product to remain in operation.
Develop strong inter-reliant relationships with customers through quality on-site support and social interaction.
Mitigates warranty exposure through early detection and prevention of potential problems.
Assists paper mills to set up proper records and complete value results platforms.
Build & maintain comprehensive databases on customer paper machine clothing.
Manage an expense budget within the guidelines provided.
Performs other job-related functions as assigned.