Technical Service Engineer

Cornell Pump Company • Mount Pleasant, WI

49d

About The Position

Join our team as a Technical Service Engineer, where hands-on troubleshooting meets embedded systems expertise. You'll work with PCBs, sensors, controllers, and firmware to keep complex equipment performing at its best. This role blends technical skill with customer interaction-installing, commissioning, and supporting systems on-site and in the field. If you enjoy solving real-world challenges and traveling to support innovative technologies, we'd love to hear from you. We offer many company benefits: 10 paid holidays and PTO starting at two weeks per year 401K Plan - 3% employer contribution, and matching based on your contribution thereafter: immediate full vesting Two medical plans: a PPO and an HDHP with an HSA Dental/Vision coverage Pet Insurance Company-paid Employee Assistant Program (EAP) Two weeks of paid Parental Leave Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability Additional Voluntary Life Insurance & AD&D

Requirements

• Bachelor's degree in Electrical Engineering (preferred) or Technical degree or related field (or equivalent technical training/experience)
• 3 years minimum related experience, including customer-facing and/or field service
• Experience in field service, technical support, or a related role
• Familiarity with Firmware/Assembly code or low-level programming for embedded systems
• Familiarity with C/C++ or higher-level programming for embedded systems

Nice To Haves

• Familiarity with rotating equipment (motors, drives, clutches, pumps, or similar)
• Familiarity with embedded systems, PLCs, and industrial control hardware
• Strong mechanical and electrical troubleshooting skills
• Experience reading and interpreting electrical/mechanical schematics
• Excellent communication skills for customer interaction and technical reporting
• Ability to work independently in field environments with minimal supervision
• Experience with oscilloscopes, logic analyzers, and other diagnostic tools

Responsibilities

• Install, commission, and maintain equipment at customer sites
• Diagnose and repair mechanical, electrical, and control system issues
• Utilize software knowledge to:
• Update embedded code (firmware, assembly code) for equipment calibration, optimization, or bug fixes
• Collaborate with peers on root cause analysis of software/hardware issues
• Train customers on operation, preventive maintenance, and troubleshooting procedures
• Document service activities, including field reports, code modifications, and parts usage
• Provide feedback from field issues to engineering and product development teams
• Ensure compliance with safety standards and site regulations
• Up to 50% travel domestically and internationally (as required, sometimes on short notice) to support customer installations and service calls

Benefits

• 10 paid holidays and PTO starting at two weeks per year
• 401K Plan - 3% employer contribution, and matching based on your contribution thereafter: immediate full vesting
• Two medical plans: a PPO and an HDHP with an HSA
• Dental/Vision coverage
• Pet Insurance
• Company-paid Employee Assistant Program (EAP)
• Two weeks of paid Parental Leave
• Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
• Additional Voluntary Life Insurance & AD&D

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Number of Employees: 101-250 employees