Technical Service Engineer

Graham Packaging Company • West Hempfield Township, PA

1d • Onsite

About The Position

Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life. For employees at Graham, our Blue Culture is part of their everyday lives, too. In other words, Blue is how we do things here. At Graham, we are united by a clear vision. We know our part and help those around us know theirs, encouraging one another to continuously improve. We create a safe, challenging environment to innovate by supporting creative ideas and new ways of thinking. We take the initiative to cultivate our individual growth and help others do the same, while keeping ourselves and one another accountable. And we actively promote cooperation, collaboration, integrity and respect across regions and teams to foster an engaged, diverse and connected workforce. We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do—together—to create a better tomorrow. Working at Graham means you lead constructively with clear goals, use diverse thinking to drive excellence, accountability, innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and growth.
Responsibilities
Position Duties and Responsibilities
Provides on-site technical services and quality support to external customers as they fill & cap rigid plastic bottles with a focus on problem identification and resolution.
Provide hands on technical consulting at customer locations for product qualifications, product performance issues, and routine evaluation of on-going performance
Participate in the development and review of production specifications and product performance requirements.
Perform line surveys at customer filling sites.
Evaluate product performance on new product startups, trouble shoot customer complaints, provide investigative expertise.
Drive Quality Programs - Root cause analysis, process improvements with customers that may involve technical aspects of GPC product, fill lines, customer processes or other product.
Identify technical solutions to drive productivity enhancement and product excellence to drive value added services to the customer that drives GPC to be considered an integral partner to the customer

Requirements

• Able to support at least 1-2 areas related to plastic container technologies.
• Able to support containers made of PET or Polyolefin produced by various methods such as Extrusion/blow and Reheat/blow technologies. Well versed in at least one product type (cold fill, hot fill, retort) applications and having strong experience in at least one of these industries (food & beverage, automotive, chemical, household, etc.)
• Demonstrated understanding of most common fill-line filler/capper issues. Expertise in bottle/filler interaction, and rudimentary experience in capping, labeling, inspecting systems
• Significant travel, up to 80%, is required, often on short notice. The position will focus on a particular region of the US (West Coast) with occasional travel beyond the assigned region.
• 3+ years experience in the troubleshooting and quality requirements of plastics manufacturing processes and output; able to work across types of bottle, customer and application. Able to self-manage schedule and priorities. Comfortable leading direct communications with customers.
• Strong communications stills to be able to discuss technical performance of products with varied levels at customer (operators through senior management) as well as within Graham. Includes ability to participate actively in technical meetings, write detailed trip reports, and provide training on bottle interactions with the filling lines.
• Operations Experience, Plastics Knowledge or experience, Strong Customer Relationship skills, Analytical Thinking, Design of Experiments, Six Sigma or lean and SPC capabilities, Drive for Results and Sense of Urgency

Nice To Haves

• A technical degree is preferred.

Responsibilities

• Provides on-site technical services and quality support to external customers as they fill & cap rigid plastic bottles with a focus on problem identification and resolution.
• Provide hands on technical consulting at customer locations for product qualifications, product performance issues, and routine evaluation of on-going performance
• Participate in the development and review of production specifications and product performance requirements.
• Perform line surveys at customer filling sites.
• Evaluate product performance on new product startups, trouble shoot customer complaints, provide investigative expertise.
• Drive Quality Programs - Root cause analysis, process improvements with customers that may involve technical aspects of GPC product, fill lines, customer processes or other product.
• Identify technical solutions to drive productivity enhancement and product excellence to drive value added services to the customer that drives GPC to be considered an integral partner to the customer

Benefits

• Benefits include medical, dental, vision and basic life insurance.
• Employees are able to enroll in the company’s 401K Employee Saving Plan and may participate in its Employee Wellness Program.
• Employees will also receive paid time off in accordance with company policy and state law requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed