Technical Service Advisor

Baker Distributing

About The Position

A Technical Service Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team’s efforts in growing premier distributor. Support will be provided by phone, on-site and training events intended to improve the professional HVAC technician’s proficiency. The Technical Advisor will be an integral portion of the team’s resource development and equipment innovation implementation.

Requirements

High School Diploma or GED required; equivalent experience may be considered.
Proficiency in Microsoft Office.
Excellent communication skills, including oral, written, and verbal.
Ability to effectively multi-task and learn quickly.
Strong negotiation and interpersonal skills, with the ability to communicate effectively with internal and external groups.
Excellent facilitation skills.
Customer service mindset with the ability to develop long-term relationships.
Excellent written and verbal communication skills.
Analytical aptitude with the ability to analyze and interpret data.
Strong and creative problem-solving skills.
Ability to work independently and in a team environment.
Proactively seeks continuous process and service improvements.
Effective communication skills in English, including speaking, reading, and understanding.

Responsibilities

Provides technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems’ and third-party supplier’s dealers and sales professionals, and branch personnel.
Conduct on-site job visits when necessary.
Conducts Dealer Training for Watsco Subsidiary’s, Tradewinds Climate Systems’ and Third Party’s dealers.
Maintains regular contact with regional managers. These meetings should include discussion that assist in determining future training topics.
Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills.
Maintain a personal and professional development plan.
Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors.
Develop and maintain an appropriate expense budget.
Submit regular activity and expense reports, as appropriate and within specified time requirements.
Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month.
Expense reports are required to be submitted within 15 days of the end of each month
will maintain an accurate and updated digital calendar, shared with their manager.
Perform other duties as assigned.