Technical Sales Specialist

IDEX Corporation•Mansfield, OH

About The Position

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. PRIMARY FUNCTION: The Technical Sales Specialist plays a critical role in bridging the gap between the sales team and technical teams. This position provides pre-sales and post-sales technical support, ensuring that customers receive accurate product information, technical guidance, and timely solutions to their inquiries. Provides technical sales assistance to help drive incremental growth by solving domestic & international customer pain points in customer applications. Assist in providing customer technical support to both internal and external Warren Rupp team members.

Requirements

Associate’s degree or equivalent from two-year college or technical school; Bachelor’s degree in related field preferred; or equivalent combination of education and experience.
2–5 years of experience in technical sales, customer support, or a related role.
Proficiency in CRM tools and Microsoft Office Suite.
Strong understanding of technical products and services (e.g., software, hardware, industrial equipment).
Ability to multitask and manage time effectively.
Strong communication (written and verbal), interpersonal, and problem-solving skills.
Strong change management skills.
Empathy, patience, and a customer-first mindset.
Strong technical aptitude and willingness to learn about pump products and applications.

Responsibilities

Provide technical advice to the sales team and customers regarding product specifications, applications, and troubleshooting.
Answer incoming inquiries (phone, email, portal, CRM, etc.) which could include the following: troubleshooting, installation questions, and technical issues.
Provide knowledgeable support and recommendations on products based on pump specifications, applications, and compatibility based on customer needs.
Issue and record Returned Goods Authorization (RGA) numbers for returned goods, and maintain RGA database including inputting information on pumps, parts, and accessories.
Support product trials, testing, and implementation at customer sites.
Assist in warranty inspection and maintain warranty data for review with Warren Rupp internal teams to provide corrective action for the customer.
Document failure analysis of products and communicate findings to customers and internal teams.
Evaluate and write estimates on products returned for repair or restock.
Offer pre- and post-sales support, including product training (in-person and virtual possible) and issue resolution.
Work closely with engineering, product development, quality, and operations teams to ensure accurate communication of product capabilities.
Stay informed about industry trends, competitor offerings, and emerging technologies to support strategic sales efforts.
Collaborate with the Sales team to understand customer requirements and provide technical solutions.
Participate in KPI reporting, cross-training, 5S and other duties as assigned.