TECHNICAL SALES SUPPORT SPECIALIST

SMALLEY STEEL RING COMPANY•Lake Zurich, IL

1d•$62,000 - $75,000•Onsite

About The Position

We are currently looking for an Technical Sales Support Specialist to join our team! This individual will serve as a Smalley product expert and be a part of our technical support network. We have a diverse customer base where many of our products are custom designed to fit the needs of their applications. This individual will work directly with our customers to assist with product selection, technical design questions and general product support. The Technical Sales Support Specialist will spend their day learning about our customers unique application requirements, helping them find the right product, and developing the customer experience. This individual will collaborate directly with our internal Sales, Engineering, and Marketing teams to ensure best practices in all functions of the job. This includes being required to learn and provide technical guidance to our customers in a support, educational capacity while considering the best interest of all of departments. We are looking for an individual who is eager to learn, excited to take on new challenges and works great collaborating with others. The Technical Sales Support Specialist has several exciting pathways for career growth.

Requirements

Bachelors degree in Engineering or Associates degree in Engineering with 2+ years of experience in a Sales, Marketing or Engineering customer support role
High technical aptitude and problem solving skills
Exceptional verbal and written communication
Team-oriented and collaborative
Must be authorized to work in the US on a permanent basis

Nice To Haves

CRM platform experience preferred
Working knowledge of CAD programs preferred
Engineering or Customer support experience preferred

Responsibilities

Partners with external facing terms to develop and implement best practices related to developing leads and opportunities
Collaborates with Marketing, Sales and Engineering team on shared projects, initiatives and strategies
Builds strategic relationships and partners with customers and distributors in the best interests of Smalley
Provides timely and quality services and support to all internal and external customers
Interacts with customers and potential customers through email, phone calls, direct visits, and trade shows
Evaluates, qualifies, and responds to inbound design/products/technical inquiries helping customers and prospects with the questions and requests
Creates technical content for customer requests, such as CAD drawings
Acts as a Smalley product, application and industry resource for internal and external customers
Supports sales growth through opportunity follow-ups and account/opportunity development/nurture activities
Enters and maintains lead and customer related data in an accurate and timely manner
Assists with customer training on and off-site
Represents Smalley at trade shows and other company events
Assists in the creation of marketing material and technical writing
Prepares, analyzes and reports on regularly tracked metrics and performance to goals and objectives
Supports large scale process improvement, serves as a change agent, and strives for continuous improvement