Technical Sales Representative
About The Position
The Technical Sales Representative is a field-based position responsible for supporting Bake’n Joy Foods’ customers, independent distributors, and brokers across assigned territories in the Northeast, Mid-Atlantic and Southeast regions. This role acts as a consultant, providing hands-on training on product usage and best baking practices to ensure top-quality results. Additionally, this position supports new store openings, coordinates grand openings, and troubleshoots product quality issues. The Technical Sales Representative will collaborate with Sales and related departments to maintain high customer satisfaction. This role requires flexibility, including working evenings, weekends, and overnight travel.
Requirements
- Bachelor's degree or equivalent experience in a relevant field.
- Minimum of 5 years’ experience in bakery management, technical baking, or similar roles.
- Experience in providing technical support within a sales organization.
- Valid driver’s license required.
- Technical Expertise: Deep knowledge of baking processes, in-store bakery operations, and frozen product applications.
- Customer Focus: Ability to provide high-quality service and build lasting relationships with customers.
- Communication Skills: Excellent interpersonal skills for interacting with both internal teams and external clients.
- Problem-Solving: Strong troubleshooting skills to resolve product-related issues effectively.
- Time Management: Ability to manage multiple tasks efficiently and prioritize customer needs.
- Must be able to lift up to 50 pounds regularly.
- Frequent walking, standing, and occasional work in cold/freezer environments.
- Standard hours with flexibility required for evenings, overnights, weekends, and occasional holidays to support store openings, trade shows, and customer events.
- Up to 75% travel with regular overnight stays and weekend availability, primarily within assigned territories in the Northeast, Mid-Atlantic and Southeast regions. Occasional travel to other regions may be required.
Nice To Haves
- Experience with pre-deposited muffins and frozen bakery products.
- Proven ability to lead projects and events.
- Strong organizational and administrative skills.
- Creativity in developing and implementing promotional strategies.
Responsibilities
- Territory Management: Serve as the primary point of contact for assigned accounts, occasionally providing support in other divisions as needed.
- Build and maintain relationships with customers, ensuring satisfaction and understanding of products.
- Support new store openings by providing in-store training and technical support.
- Customer Training & Technical Support: Train retail bakeshop associates and customers on the proper use of Bake’n Joy products.
- Demonstrate product applications and share best practices with sales teams, brokers, and customers.
- Act as the go-to resource for troubleshooting product use and handling issues.
- Data & Market Analysis: Gather and analyze market and customer data to identify trends, potential sales opportunities, and competition insights.
- Provide regular reports and feedback to the sales and management teams.
- Product Merchandising & Events: Merchandise products in-store and ensure proper inventory management.
- Assist with customer events, food shows, trade shows, and store promotions.
- Develop new ways to utilize and promote Bake’n Joy products.
- Quality Assurance & Issue Resolution: Manage quality assurance complaints and resolutions, working closely with internal teams to troubleshoot and resolve customer concerns.
Benefits
- Bake’n Joy offers its full-time associates a comprehensive Total Rewards package, which includes affordable, quality healthcare for our associates and their families, life insurance and disability benefits to provide security, and retirement benefits to help plan for the financial future.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
