Technical Sales Representative

Holley Performance

19d

About The Position

Responsible for technical support to customers and distributors. This role partners closely with internal team members to promote and continuously improve the customer experience by addressing technical support and customer service needs in a timely, professional manner.

Requirements

High school diploma or equivalent required
2–3 years of experience in customer service or technical support
Strong computer literacy and experience with CRM systems
Ability to analyze technical information and troubleshoot issues effectively
Well-developed interpersonal, verbal, and written communication skills
Automotive enthusiast with knowledge of1967–1987 Chevy C10 trucks and classic Mustangs preferred

Nice To Haves

Experience supporting automotive or aftermarket performance products
Comfort working in a fast-paced, customer-facing environment
Strong attention to detail and documentation skills

Responsibilities

Respond to customer and dealer support tickets via phone, email, and ticketing system
Diagnose and troubleshoot customer vehicle and product issues
Issue RMAs for faulty or returned products
Document product issues and coordinate follow-up with the Quality Control team
Manage general information requests and customer communications promptly and accurately
Support sales efforts by answering product and service questions and suggesting relevant products or services
Learn and stay current on new products; educate customers on features and usage
Maintain accurate CRM records, including customer profiles and interaction notes
Resolve product or service issues by clarifying concerns, identifying root causes, researching solutions, and following up to ensure resolution
Participate in required company events, trade shows, and customer-facing activities
Assist the Sales Department with dealer and customer support inquiries as needed