Technical Sales Consultant - Door Hardware

MID-WEST WHOLESALE HARDWARE INC•Anaheim, CA

23d

About The Position

At Banner Solutions, every teammate is an owner. Banner Solutions is more than a typical door hardware distributor – we’re obsessed with making our customers’ jobs easier through inventory availability, product findability, and top-tier customer support. We are Securing Every Doorway and Beyond with Trusted Solutions. Our expertise spans commercial, electronic access control, residential hardware, and locksmith supplies, supported by an industry leading e-commerce platform featuring products from over 260 manufacturers. Banner Solutions aims to simplify and enhance customer experiences through efficient processes and personalized service, setting new standards in the industry. We are entering an exciting phase of growth and expansion supported by significant investments! JOB SUMMARY The Technical Sales Consultant (TSC) is responsible for managing (Key customers) inbound inquiries with a focus on delivering white-glove, highly personalized experience, especially when handling complex or advanced customer needs. The TSC aims for first-call resolution whenever possible, building strong, trust-based relationships through exceptional service and tailored support. Success in this role requires clear and empathetic communication, real-time problem-solving, and the ability to remain composed while resolving nuanced issues. TSCs are also expected to recognize and act on upsell opportunities that align with customer needs, contributing to revenue growth. Strong call control and time management skills are essential to ensuring professional, efficient, and high-quality interactions.

Requirements

High School diploma or GED required.
2+ years inside sales experience, preferably in the lock and/or distribution industry.
Highly effective tele-sales skills, including professional demeanor, artful negotiation skills, and outstanding phone etiquette.
Strong communication skills, including the ability to craft professional e-mails and client-related documents.
Ambitious and goal oriented.
Ability to quickly grasp the company’s proprietary enterprise business technology platform.
Proficient in the use of Microsoft (MS) Office, with focus on demonstrated working knowledge of MS Outlook.
Ability to work well in time-sensitive situations where customer satisfaction is the goal
Multi-tasking.
Attention to detail.
Problem solving and solutions focused.
Customer service orientation.
Team orientation.

Nice To Haves

Experience as a locksmith, security hardware installer, security integrator, alarm tech or door hardware sales highly preferred.

Responsibilities

Handle inquiries and achieve first call resolution to Key customer requests whenever possible.
Builds and maintains strong customer relationships by delivering exceptional service and proactive support.
Consultatively sells products, providing alternative product solutions to exceed customer expectations.
Prepares quotes as appropriate, follows up on orders, and solves client-related problems in a timely fashion.
Partners with internal resources and external stakeholders to ensure best-in-class outcomes for customers.
Stays current on industry trends and advancements in the Lock and Security sector through continuous learning and participation in ongoing training programs.
Other duties may be assigned to meet business needs.