Technical SaaS Product Manager - Customer Provisioning
About The Position
We’re looking for an experienced Technical Product Manager to lead Customer Provisioning on our SaaS Dentrix Ascend and Jarvis platforms – the core systems and APIs that enable seamless onboarding, identity verification, account setup, and ongoing customer lifecycle management. This role sits at the intersection of customer experience, cross-functional execution, and technical product strategy. You will ensure our provisioning solutions are reliable, scalable, secure, and built to support long-term growth. This is a high-impact role for a strategic thinker with strong technical fluency and a passion for building platforms that power exceptional user experiences. This position will be hybrid in our American Fork, UT office 2 days per week, however we are open to remote in the United States for highly qualified candidates.
Requirements
- Product Experience: 4+ years in product management or related functions, specifically owning technically complex products, platform, or infrastructure centric services
- Technical fluency: Comfortable with technical teams, understanding architectures, APIs, integrations, and platform considerations (AWS, Salesforce, etc.)
- Data literacy: Skilled with product analytics tools to interpret user behavior and inform decisions.
- User-centered mindset: Expertise in customer journey mapping, UX best practices, and reducing friction in multi-step flows
- Cross-functional leadership: Proven ability to align and influence engineering, design, marketing, and business partners
- Experimentation & MVP mindset: Builds hypotheses, defines lean MVPs, and iteratively improves based on hard metrics
Nice To Haves
- Demonstrated success defining product strategy and delivering systems that enable onboarding or customer lifecycle workflows
- Prior experience in healthcare tech a plus, but not required
Responsibilities
- Strategic Ownership Define the vision, strategy, and roadmap for the Customer Provisioning platform in alignment with company goals
- Partner with business, compliance, and technical leadership to ensure provisioning meets enterprise reliability, scalability, and security standards
- Product Lifecycle & Delivery Lead the full product lifecycle – from discovery and planning through execution, launch, and iteration
- Translate customer and internal stakeholder needs into clear product requirements, epics, and prioritization decisions
- Balance technical debt, scalability investments, and feature development
- Cross-Functional Collaboration Work closely with engineering, design, sales, and customer success to deliver features on time and at high quality
- Collaborate with operations, legal, and risk teams to ensure provisioning workflows meet compliance and data security requirements
- Serve as the primary point of contact for provisioning capabilities across the organization
- Technical Enablement Act as the voice of internal and external consumers of provisioning services
- Ensure APIs and provisioning systems are intuitive, performant, and extensible
- Advocate for strong platform principles: modular architecture, reuse, observability, automation, and scalability
- Metrics & Continuous Improvement Define and track KPIs such as time-to-provision, provisioning success rate, reliability, performance, and customer satisfaction
- Use data and customer feedback to drive prioritization and continuous improvement
Benefits
- Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
