Product Manager, Business Aviation SaaS

Portside

16d•Remote

About The Position

We are seeking an experienced, hands-on Product Manager to support the ongoing development and delivery of Horizon. This is a highly execution-focused role at the center of customer engagement and engineering delivery. You will work directly with customers to understand operational requirements, advise on best practices, and translate high-level requests into clear product specifications and detailed JIRA tickets. You will partner closely with engineering to ensure features are delivered efficiently, with quality, and in a way that remains scalable across a multi-tenant enterprise SaaS platform. This role requires strong ownership and follow-through. You will be deeply involved in customer onboarding, integrations, data imports, feature enhancements, bug resolution, and continuous improvement — ensuring that customers are successfully implemented and supported as the product evolves. The ideal candidate brings 5+ years of experience building complex enterprise SaaS products, strong technical fluency (including APIs and data flows), exceptional communication skills, and a genuine interest (and, ideally, experience) in aviation. This role requires someone who can think systemically, balance immediate customer demands with long-term platform scalability, and take full ownership of outcomes in a fast-moving, customer-centric environment. About Horizon Portside Horizon is a modern flight operations management platform for business aviation operators. It serves as the system of record for scheduling and dispatch, crew legality compliance, charter quoting, regulatory reporting, and operational analytics. Horizon centralizes operational workflows to enable safe, compliant, and efficient flight operations.

Requirements

5+ years building and delivering complex enterprise SaaS applications
Experience working closely with engineering teams in an agile environment
Proven ability to translate customer needs into detailed specifications and engineering tickets
Experience with API-driven systems and third-party integrations
Exposure to enterprise onboarding and data migration processes

Nice To Haves

Strong interest in aviation; prior experience in business aviation is a significant plus
Deep systems thinking — ability to balance immediate customer needs with long-term scalability
Strong technical fluency (you don’t need to code, but you must understand data schemas and APIs)
Exceptional communication skills — able to engage pilots, schedulers, executives, and engineers alike
High ownership mindset: willing to do what it takes to ensure customer success
Excellent project management and organizational skills
Ability to supervise engineering execution while maintaining collaborative relationships
Comfort operating in a fast-paced, evolving SaaS environment

Responsibilities

Translate customer requirements into structured product specifications and detailed JIRA tickets
Prioritize and manage backlog in partnership with engineering
Participate in sprint planning, standups, and release coordination
Ensure timely, high-quality delivery of features and improvements
Allocate attention to technical debt, test coverage, monitoring, and performance
Engage directly with charter operators and corporate flight departments
Advise customers on system configuration and best practices
Support successful onboarding, including complex data imports and workflow alignment
Attend industry conferences and represent Horizon in customer discussions
Work with third-party vendors and API partners on integrations
Define integration requirements and oversee API enhancements
Help improve and streamline customer data migration and onboarding processes
Identify opportunities to enhance scalability and operational efficiency
Explore practical AI-driven features that support automation and decision support
Ensure product improvements reflect real-world aviation workflows