Technical QA/Application Support Specialist

The Recovery Village•Roswell, GA

15h•Hybrid

About The Position

Seeking a Technical QA/Application Support Specialist to join our team! Hybrid position 3 days remote / 2 in office. Advanced Recovery Systems (ARS), an integrated behavioral healthcare management company, is dedicated to providing exceptional care for addiction, substance abuse, and mental health issues. With our facilities located across various regions of the U.S., we have been committed to furthering our mission and applying advanced approaches to patient care. Learn more about ARS and our transformative work at www.therecoveryvillage.com This role works closely with developers throughout Agile sprint cycles to test completed development work, validate workflows and integrations, and confirm that solutions are ready for leadership review, stakeholder demos, and release. The Specialist acts as a key quality gate, ensuring work meets defined requirements before it moves forward. This position focuses on technical QA, works closely with developers to validate completed work, and supports users by triaging and resolving application-related issues.

Requirements

Bachelor’s degree in computer science, Information Systems, or a related field required.
Minimum of 2-4 years of experience in technical QA, application support, or system testing.
Experience working in Agile or sprint-based development environments.
Experience supporting enterprise applications.
Experience supporting EHR systems.
Experience with Salesforce workflows or administration.
Exposure to AI-enabled tools or automation.

Nice To Haves

Advanced degrees are a plus.
Healthcare of behavioral health experience preferred.
Familiarly with regulated environments (HIPAA)

Responsibilities

Participating in Agile sprint ceremonies, including sprint reviews
Review user stories and acceptance criteria for clarity, completeness, and testability
Execute QA testing once development work is marked complete
Validate sprint deliverables prior to demos and release milestones
Collaborate with developers to clarify expected workflow behavior
Develop and execute test plans, test cases, and validation scenarios for: EHR workflows and configurations Salesforce automations, flows, and integrations AI-enabled workflows and automated processes
Perform functional, integration, regression, and negative testing
Evaluating the outcome of each test cycle.
Validate workflow logic, data integrity, and system outcomes
Identify, document, and track defects, risks, and dependencies
Report testing progress, defects and successful rates of each test cycle.
Serve as the QA checkpoint before solutions are demonstrated to leadership or stakeholders
Validate demo data and scenarios to ensure stable and predictable behavior
Provide go/no-go readiness recommendations
Communicate testing outcomes, risks, and outstanding issues to project teams and leadership
Re-test fixes and confirm readiness prior to demo or release
Provide application support for the EHR, Salesforce, and AI-enabled tools.
Responding to customer inquiries and complaints in a timely and professional manner.
Serve as a point of contact for application-related incidents and service requests
Troubleshoot common application issues, workflow errors, and user access problems
Document issues, resolutions, and recurring trends
Escalate complex issues to advanced support teams or vendors
Support user communication during incidents or outages.
Responding to customer inquiries via multiple channels (Email, phone, chat).
Support for any future, internal or external, therapeutic application projects.
Maintain QA documentation, test artifacts, and readiness checklists
Contribute to QA standards, support procedures, and knowledge base materials
Identify recurring issues and recommend workflow or system improvements
Perform other tasks as assigned.