Technical Publications Manager

Owl Cyber Defense • Morrisville, NC

2d • Hybrid

About The Position

The Technical Publications Manager leads the development and delivery of high-quality customer and end-user documentation for Owl’s cybersecurity platforms supporting national security, defense, and critical infrastructure environments. This is a high-impact role responsible for transforming and modernizing the Technical Publications function. The manager will drive the evolution of documentation processes, tools, and workflows to improve scalability, efficiency, and content quality. This includes implementing structured content strategies, automation, and AI-assisted documentation capabilities within secure and air-gapped development environments. This role offers the opportunity to define documentation strategy, influence tooling decisions, and elevate how technical content is created and delivered across a growing portfolio of mission-critical cybersecurity products.

Requirements

• Bachelor’s degree in Technical Communication, Computer Science, Engineering, or related discipline (or equivalent experience).
• 7+ years of experience producing technical documentation for enterprise IT, networking, or cybersecurity systems.
• 2+ years of experience managing or leading technical writers.
• Experience implementing AI-enabled documentation tools, automation frameworks, or structured authoring systems.
• Demonstrated experience modernizing documentation processes, workflows, or tool chains.
• Familiarity with documentation platforms such as Adobe FrameMaker, DITA-based systems, Markdown documentation pipelines, MarkDown, Microsoft SharePoint, and Microsoft Office Suite.
• Experienced with AI-enabled productivity tools.
• Strong ability to translate complex technical concepts into clear, usable documentation.
• Strong and confident leadership
• Technical documentation leadership
• Candidates must be eligible to obtain/maintain a US Government security clearance.

Nice To Haves

• Experience supporting national security, defense, or regulated industry programs (preferred).
• Experience working in secure or air-gapped development environments (preferred).
• Experience working with Agile, Waterfall and Hybrid product development model (preferred).

Responsibilities

• Modernization of Documentation Processes and Tools (Highest Priority)
• Lead modernization of documentation processes, tooling, and workflows across the Technical Publications team.
• Evaluate and implement modern documentation ecosystems including structured authoring, automation pipelines, and scalable publishing systems.
• Introduce responsible use of AI-assisted documentation tools to improve drafting, editing, and review efficiency.
• Reduce manual effort through automation, reusable content architectures, and streamlined workflows.
• Establish metrics to measure productivity, quality, and documentation effectiveness.
• Drive long-term strategy for evolving documentation capabilities in secure or air-gapped environments.
• Leadership and Team Management
• Lead and mentor a team of technical writers responsible for customer-facing documentation.
• Establish documentation standards, templates, and style guidelines.
• Plan and prioritize documentation deliverables aligned with product release schedules.
• Foster a culture of innovation, efficiency, and continuous improvement.
• Documentation Strategy and Delivery
• Define and execute the documentation strategy for complex IT and cybersecurity platforms.
• Oversee development and maintenance of:
• Manage the documentation lifecycle from product development through sustainment releases.
• Documentation Infrastructure
• Evaluate and maintain documentation tools and authoring platforms.
• Support documentation workflows operating within secure development environments.
• Promote efficient documentation production through modern tooling and structured content practices.

Benefits

• Owl Cyber Defense offers a comprehensive and competitive benefits package designed to support the health, financial security, and wellbeing of our employees and their families.
• Our benefits include medical, dental, and vision coverage, a Safe Harbor 401(k) retirement plan with company match, generous paid time off, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Employees may also be eligible for additional voluntary benefits and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager