Technical Project Manager

HERE • Chicago, IL

2d • Hybrid

About The Position

As a Technical Program Manager (internally referred to as Customer Success Manager), you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You’ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships. The role will cover all industries, focusing on key and strategic accounts, utilizing HERE products and services. You’ll also have the opportunity to obtain PMI / PMP certification. Through high-touch customer engagement, develop and executive a Success Plan to help Customers maximize the value from HERE products & services Collaborate with stakeholders and manage cross-functionally to drive complex, strategic and large-scale customer engagements & ensure successful customer delivery (product launches, projects, etc.) Be the Voice of the Customer by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales Account Executives Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions Travel up to 25%, both domestic and international, to meet customers and suppliers as needed Candidates must be local to the Chicagoland area and live within a commutable distance to our downtown Chicago office. This role follows a hybrid working model, including an in-office attendance requirement of 2 days per week. Candidates who meet this location requirement and agree to the hybrid working arrangement requirement will be considered for this position. Candidates seeking a fully remote working arrangement will not be considered for this role.

Requirements

• 5-10 years of technical experience (content / data / engineering) with a sales / pre-sales track record or equivalent technically oriented management function
• Demonstrated experience in GIS, mobile and web-based location technologies, contributing to the successful delivery of spatial solutions across enterprise environments
• Experience in Customer Success and strong Program Management skills working with large enterprise customers.
• Experience in all aspects of program management (execution and delivery) involving large cross-functional teams.
• Must have a strong sense of ownership of the customer account, demonstrate continuous learning & improvement mindset, and work vigorously to build trusted partnership with the customer.
• Solid track record of managing customer relationships, including delivery of large scale programs to market and successful project management
• Sound understanding of infotainment, telematics and wireless communication technology with a depth of experience across sectors – automotive, consumer electronics, public, telecom
• Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving
• Strong leadership, ownership, lobbying skills with ability to influence people outside of one’s own managerial matrix and a track record of solid cross-functional stakeholder management skills and collaboration
• Excellent interpersonal and communication skills in English, and inter-cultural work experience; local language skills are a plus
• Candidates must be local to the Chicagoland area and live within a commutable distance to our downtown Chicago office.
• This role follows a hybrid working model, including an in-office attendance requirement of 2 days per week.
• Candidates who meet this location requirement and agree to the hybrid working arrangement requirement will be considered for this position.
• Candidates seeking a fully remote working arrangement will not be considered for this role.

Nice To Haves

• local language skills are a plus

Responsibilities

• Through high-touch customer engagement, develop and executive a Success Plan to help Customers maximize the value from HERE products & services
• Collaborate with stakeholders and manage cross-functionally to drive complex, strategic and large-scale customer engagements & ensure successful customer delivery (product launches, projects, etc.)
• Be the Voice of the Customer by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
• Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement
• Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales Account Executives
• Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
• Travel up to 25%, both domestic and international, to meet customers and suppliers as needed

Benefits

• This position is also eligible for an annual performance bonus, which is subject to company and individual performance.
• Life at HERE comes with generous benefits to support your health and overall wellness.
• Benefits available to US-based HERE employees include health (Medical/Dental/Vision) insurance, retirement savings plans, paid time off & leave policies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees