Technical Project Manager

Vervint • Grand Rapids, MI

13d

About The Position

The Technical Project Manager is an experienced leader who oversees complex technology projects, ensuring they are well-planned, executed, and delivered according to client goals. They use advanced project management skills to lead projects, manage resources, handle risks, and solve problems while maintaining quality, timelines, and budgets. They also mentor junior team members and drive ongoing improvements in project management practices. Thinking ahead, seeing beyond, and building together. Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech — believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech. With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different — for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.

Requirements

• Proven success managing complex technology initiatives from planning through implementation, including IT acquisition and network/endpoint integration projects.
• Experience overseeing Technical Debt Remediation efforts, including backlog assessment, prioritization, and cross-team execution.
• Demonstrated ability to coordinate delivery across multiple workstreams while managing scope, timelines, risks, and dependencies.
• Strong ability to partner with IT teams across network, telecom, server/storage/cloud, security, endpoint hardware, and other engineering functions.
• Skilled at translating technical work into clear deliverables, tracking progress against milestones, and facilitating issue resolution.
• Comfortable operating in fast-paced, dynamic environments with shifting priorities.
• Bachelor’s degree in business administration, project management, or related field.
• At least 5–7 years of related experience.

Nice To Haves

• Healthcare technology experience—particularly within Epic hospital environments—is a plus.
• Strong proficiency in ServiceNow Strategic Portfolio Management (SPM) for project intake, planning, resource management, road mapping, reporting, and financial tracking.

Responsibilities

• Apply various project management frameworks while overseeing a wide range of project types.
• Initiate proactive communication of task progress, risks, and impediments ahead of Project or Standup Meetings.
• Independently manage time, task prioritization, and customer engagement meetings.
• Integrate frameworks and customize approaches to align with project objectives, client requirements, and team dynamics.
• Break down business challenges, craft thorough user stories, acceptance criteria, and gather requirements.
• Own root cause analysis for incidents and define remediation tasks.
• Be recognized as a leader and trusted advisor across Vervint.
• Assist the account team in crafting and communicating project change requests.
• Continuously refine best practices, standards, and templates using insights from project experiences.
• Produce runbooks and facilitate documentation of lessons learned, best practices, and case studies, and lead Root Cause Analysis to drive organizational learning.
• Serve as a point of escalation for the team, removing roadblocks and driving stakeholder communications.
• Provide guidance and mentorship to junior team members to cultivate a high-performing project management team.
• Balance the priorities of clients, teams, and projects, with a focus on driving progress toward deliverables and milestones.
• Maintain relationships with internal and external stakeholders within your domain.
• Serve as a subject matter expert in project management, representing Vervint in client engagements and driving thought leadership and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level