Technical Project Manager, Clinical AI Roleplays

mpathic•Seattle, WA

25d•$95,000 - $120,000•Remote

About The Position

mpathic is seeking a detail-oriented Technical Project Manager to support our clinical experts and ensure on-time, high-quality delivery of client projects. You will onboard and support experts, review roleplays, provide feedback, and maintain clear cross-team communication. This role offers a front-row seat to shaping the safety of cutting-edge AI systems alongside leading clinicians and behavioral experts. This role is ideal for someone who enjoys connecting people, processes, and technology in a fast-moving AI safety environment. Strong candidates are proactive, reliable, and comfortable balancing autonomy with timely escalation. This is not a typical 9-to-5 job and will require flexible hours to manage client project velocity. We highly value work/life balance and encourage all team members to work reasonable hours, but want to be up-front that the working hours can ebb and flow. You will support a confidential initiative involving AI safety protocols and mental health policy for large language models (LLMs). Work includes designing and reviewing roleplays, red-teaming model behavior, identifying edge cases, and contributing to psychometrics, rubrics, and evaluation criteria. A strong commitment to safety, ethics, and confidentiality is essential. This role reports to the Human Data Operations Manager and partners closely with cross-functional leadership.

Requirements

3+ years of experience in project management, operations, or workflow coordination
Background in clinical psychology, social work, behavioral health, or related field
Availability to work Pacific hours (fully remote)
Strong organizational and feedback skills
Comfort reviewing sensitive mental health and risk content
High ethical standards and confidentiality handling
Knowledge of crisis intervention, risk assessment, and safety planning
Interest in AI, NLP, ML, and safety evaluation
Proficiency using Slack, Microsoft 365, and LLM tools

Nice To Haves

Experience managing clinicians, expert crowds, or human evaluators
Clinical licensure
Familiarity with AI safety, red teaming, or qualitative review
Startup or fast-moving delivery experience
Proficiency with Asana, Airtable, Notion, or Trello
Trust & safety, policy, or content moderation background
Experience with clinical AI/ML or data annotation

Responsibilities

Onboard, train, and support clinical experts on roleplay, red-team, and evaluation projects
Provide SOPs, context, and guidance to ensure consistent, high-quality output
Host live or async trainings to reinforce safety guardrails and project expectations
Review roleplays, red-team outputs, and annotations for accuracy, clinical validity, and protocol adherence
Deliver timely, actionable feedback to maintain mpathic quality standards
Identify risks, gaps, or trends and escalate to VP of Clinical AI or product teams as needed
Maintain trackers, timelines, and throughput expectations
Serve as the operational bridge between clinical experts and internal teams
Coordinate assignments, monitor progress, and remove blockers
Ensure secure organization and documentation of roleplay data
Communicate updates, risks, and needs clearly and consistently
Partner with product and operations to improve workflows and tooling
Prepare internal status updates and final project reports