Technical Project Manager - Activation

GAF•Kansas City, MO

About The Position

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most. About GAF Energy GAF Energy is transforming the solar and roofing industries to generate energy from every roof. A Standard Industries company, GAF Energy works with North America’s largest roofing and waterproofing manufacturer, GAF, to offer homeowners elegant, roof-integrated solar options through a national network of roofing partners. The company’s leading product, Timberline Solar™, incorporates the world’s first nailable solar shingle to create an attractive, durable, and reliable solar roof. GAF Energy’s products have received numerous awards and honors, including the Fast Company 2022 World Changing Ideas Award, the CES Best of Innovation Award, named The Best Solar Shingle by CNET, and an NAHB Best of IBS Award. GAF Energy develops and assembles its products in the United States at its facilities in California and Texas. Job Summary We are seeking an experienced Technical Project Manager to take the leading role in ensuring solar systems move from completed PTO to fully operational/visible for homeowners. This role is vital to ensure a high level homeowner experience such that homebuilder customers get positive feedback about their experience with their solar roofing system. This role is responsible for project-managing the homeowner solar activation process across onshore/offshore teams, ensuring alignment in business processes, performance goals, and knowledgebase accuracy. You will drive operational excellence, deliver outstanding customer experience, and maintain strong client relationships.

Requirements

H.S. Diploma or General Education Degree (GED) required
Bachelor’s Degree preferred
4+ years work experience in project management and customer-facing role
Experience in leadership role for project management
Excellent communication, leadership, analytical, and problem-solving skills.
Adaptable, personable, innovative, high tolerance for ambiguity and pressure
High energy/high sense of urgency/fast-paced and can think on your feet
Self-motivated; has ability to manage workload autonomously
Comfortable working as a team player in a start-up environment where no job is too small

Nice To Haves

Available for International Travel Preferred

Responsibilities

Align onshore/offshore activation operations on KPIs, service levels, quality standards, and process consistency.
Maintain updated SOPs, knowledgebase articles, and training content across all delivery sites.
Learn, master, and manage contact center platforms (e.g., Vonage/ SMS Magic/IVR), CRM systems, WFM tools, ticketing platforms, and dialing systems (predictive, preview, manual).
Utilize CRM, Looker, and software tools to run live and scheduled reporting
Optimize system configurations, call flows, routing strategies, queue structures, and reporting dashboards to improve performance.
Partner with IT/Tech teams to troubleshoot system issues and support tool enhancements or new integrations.
Lead and develop processes for customer-facing agents; conduct performance management, coaching, and engagement initiatives.
Ensure consistent quality through QA reviews, calibration sessions, and standards enforcement.
Collaborate with clients and internal stakeholders to implement process changes and meet business goals.
Monitor operational metrics, staffing needs, and cross-site workload distribution to support service levels.
Drive continuous improvement in efficiency, customer satisfaction, and operational consistency.

Benefits

We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
Our Family-Building benefits support the many different journeys to fertility and parenthood.
Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses.
Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.
We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions.
We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.