Technical Project Managed Services Intern

Hewlett Packard Enterprise • Alpharetta, GA

77d • $35 - $40 • Remote

About The Position

This role has been designed as ‘Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. As a Technical Project Managed Services Intern, you will be a part of the Customer Solution Centers which are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. This position applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. You will work on projects that are routine to moderately complex in nature and require basic problem resolution.

Requirements

• High School Degree.
• 3rd Year of University completed--typically a technical degree specialization (Computer science, project management or related field).
• Articulate in excellent written and verbal communication skills.
• Experience in customer facing role either remote or face to face.
• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming, experience with AI).
• Demonstrated problem solving skills.
• Accuracy in data entry.
• Excellent fluency in language to be supported.
• Experience in a phone based remote role, e-support, e-chat, or similar.
• Familiarity with computer technology.

Nice To Haves

• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

Responsibilities

• Working from a standard protocol and utilizing documented processes to respond to customer issues.
• Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.
• Begin to proactively assist customers to avoid or reduce problem occurrence.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
• Personal & Professional Development: Programs catered to helping you reach any career goals you have.
• Unconditional Inclusion: A commitment to inclusivity and flexibility in managing work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED