Technical Program Manager

Microsoft•Redmond, WA

18h

About The Position

We are looking for a Senior Technical Program Manager (TPM) to help define, operationalize, and scale how we understand and improve customer engagement with Copilot experiences across Office applications. This role sits at the intersection of customer journeys, system health, and business growth, translating complex usage patterns into clear opportunities, measurable outcomes, and prioritized action. You will lead work that brings structure and clarity to how customers move through Copilot experiences over time. You will identify and socialize opportunities for business growth by helping teams understand who our users are, how they behave, where value is created or lost, and what signals matter most to guide product and business decisions. This role is suited for a TPM who is comfortable operating in ambiguity, shaping new frameworks, and influencing across disciplines to align teams around shared metrics, priorities, and outcomes. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience AND 2+ years of experience managing cross-functional and/or cross-team projects.

Nice To Haves

Experience leading complex, cross team technical programs that span multiple product or feature areas.
Demonstrated ability to define success metrics and operationalize them across engineering and partner teams.
Solid analytical and systems thinking mindset, with the ability to reason about user behavior, feedback loops, and long-term outcomes.
Proven capability to operate with high autonomy, making sound decisions in ambiguous and evolving problem spaces.
Excellent written and verbal communication skills, including the ability to simplify complex topics for diverse audiences.
Experience working with customer usage data, experimentation, or lifecycle measurement in largescale products.
Familiarity with modern productivity tools, AI powered experiences, or platform based product ecosystems.
Background collaborating closely with Product Managers and Engineering leaders on strategic initiatives.
Experience influencing without direct authority across organizational boundaries.

Responsibilities

Define and evolve customer journey models that describe how users engage with Copilot over time, including progression, regression, and reengagement patterns.
Partner with Product, Engineering, Data Science, and Design to align on meaningful user segments based on behavior and value signals rather than static demographics.
Identify key transition points in the customer lifecycle and work with partners to clarify what success looks like at each stage.
Drive the definition and adoption of clear, actionable metrics that reflect the health and effectiveness of the Copilot system across Office applications.
Establish shared success criteria that connect customer behavior to product outcomes and business impact.
Identify gaps, inconsistencies, or blind spots in measurement and partner with teams to improve instrumentation and signal quality.
Lead cross functional programs that turn insights about customer journeys into prioritized initiatives and execution plans.
Create clarity around goals, ownership, milestones, and dependencies across multiple teams and feature areas.
Track progress, surface risks, and proactively course correct to ensure outcomes align with intended impact.
Synthesize complex data, program status, and customer insights into clear narratives that align teams and inform leadership decisions.
Represent customer journey health and engagement metrics in forums with senior stakeholders.
Act as a neutral connector across disciplines, helping teams make informed tradeoffs and align investment with highest impact opportunities.
Embody our Culture and Values