Technical Program Manager

Henry Schein•Melville, NY

About The Position

This position is responsible for playing a pivotal role in the successful rollout of new e-commerce platform built on SAP Commerce Cloud. In this role requires leveraging technical expertise and project management skills to lead and coordinate all aspects of the rollout process, ensuring a smooth transition to the new platform and a seamless user experience for our customers.

Requirements

Minimum of 5+ years of experience in technical program management or a related field.
Proven track record of successfully leading and managing complex IT projects from initiation to completion.
Strong understanding of project management methodologies (e.g., Agile, Waterfall).
Excellent communication, collaboration, and interpersonal skills.
Ability to manage stakeholder expectations and navigate challenging situations.
Strong analytical and problem-solving skills.
Strong understanding of industry practices
High proficiency with tools, systems, and procedures
Good planning/organizational skills and techniques
Good decision making, analysis and problem-solving skills with ability to multi-task
Strong verbal and written communication skills
Good presentation and public speaking skills
Good interpersonal skills
Good conflict resolution skills and ability to deliver difficult messages
Ability to build partnerships at all levels within the company, begin to build partnerships externally
Resolve complex issues in effective ways

Nice To Haves

Working knowledge of SAP Commerce Cloud or similar enterprise e-commerce platforms (highly desirable).

Responsibilities

Develop a comprehensive project plan, including detailed task breakdowns, dependencies, milestones, and a clear communication strategy.
Work with technical teams (developers, QA) to break down technical requirements into actionable tasks and ensure alignment with the overall project plan.
Proactively identify and manage project risks, developing contingency plans to mitigate potential issues and ensure smooth project execution.
Track project progress, monitor resource utilization , and identify areas needing adjustments to keep the project on track and within budget.
Possess a strong understanding of e-commerce platforms and the unique functionalities of SAP Commerce Cloud. A ble to translate business needs into technical requirements and effectively communicate them to the development team.
Stay up to date on the latest features and functionalities of SAP Commerce Cloud to ensure the new platform leverages its full potential.
Facilitate clear and consistent communication between all stakeholders throughout the project lifecycle, including business teams, developers, QA testers, and potentially external vendors involved in the rollout.
Manage stakeholder expectations, provide regular project updates and status reports, and address any concerns promptly.
Work with the QA team to define and implement a comprehensive testing strategy for the new SAP Commerce Cloud platform. Ensure all functionalities of the platform are thoroughly tested and meet defined quality standards before launch.
Oversee the successful deployment of the SAP Commerce Cloud platform to production, ensuring a smooth transition from the existing platform.
Monitor the performance of the new platform after launch, identifying and resolving any post-deployment issues.