Technical Program Manager

RL People • Dallas, TX

61d • Hybrid

About The Position

We’re looking for a Regional Program + Operations Lead to take charge of operational service delivery for key North American customer accounts. In this role, you’ll oversee complex, large-scale service programs—ensuring efficiency, quality, and exceptional customer satisfaction. You’ll act as the operational heartbeat between customers and internal teams, translating strategy into execution and driving measurable outcomes across multiple functions. This is a pivotal position for someone who thrives on ownership, collaboration, and delivering operational excellence in a fast-paced technology environment.

Requirements

• 5+ years’ experience in program delivery, operations management, or technical service delivery , ideally in client-facing roles.
• Background in mobile, connected devices, reverse logistics, consumer electronics, or SaaS is highly preferred.
• Strong leadership and communication skills, with the ability to influence and collaborate across teams.
• Solid analytical and problem-solving capabilities, with a data-driven approach to performance management.
• Proven success managing budgets, schedules, and KPIs for large-scale programs.
• Experience with project management tools (e.g., Jira, Asana, Trello).
• Bachelor’s degree in Business, Engineering, Operations Management, or a related field

Responsibilities

• Lead Operational Delivery: Oversee on-site and remote teams to ensure consistent, high-quality service delivery.
• Customer Partnership: Act as the main operational contact for clients, leading regular performance meetings and ensuring alignment on goals.
• Program Management: Build and manage detailed project plans, track KPIs and SLAs, and proactively address challenges to ensure smooth execution.
• Cross-Functional Collaboration: Work closely with Product, Engineering, and Account Management teams to define requirements and improve service performance.
• Continuous Improvement: Identify process enhancements and operational efficiencies to improve speed, cost, and quality.
• Business Alignment: Support Strategic Account Managers in achieving revenue, margin, and growth targets through operational excellence.

Benefits

• Collaborative Culture – Work alongside innovative, mission-driven professionals.
• Growth Opportunities – Build your expertise and advance your career.
• Impactful Work – Shape how global enterprises manage connected technology.
• Flexibility – Hybrid or remote options to help you thrive.
• Inclusive Environment – Your ideas and voice will be valued.
• Competitive Benefits – Comprehensive health, retirement, and wellness coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level