Technical Program Manager

Steer Health•Dallas, TX

20h•Remote

About The Position

Steer Health is an AI-powered growth and automation platform transforming how healthcare organizations manage patient access, scheduling, intake, and care coordination. Our platform integrates deeply with hospital and clinic systems and directly impacts revenue, operational efficiency, and patient experience. We operate in complex enterprise healthcare environments and high-velocity SMB markets simultaneously. Execution excellence is not optional — it is core to our success. Role Summary — This Is Not a Traditional PM Role We are seeking a high-ownership, startup-caliber Implementation Partner / Technical Program Manager who will operate at the intersection of CEO priorities, enterprise clients, Engineering, Product, and Customer Success. This role owns delivery outcomes, not just project tracking. You will be responsible for: Making sure implementations actually succeed Driving teams through ambiguity and tight deadlines Escalating early, solving fast, and never letting issues linger Acting as the operational backbone of our largest and most strategic accounts You must be comfortable operating in high-pressure environments, making decisions with incomplete information, and holding teams accountable while maintaining strong client trust.

Requirements

10–15+ years of healthcare IT or healthcare SaaS delivery experience
Deep hands-on experience with: EHR integrations HL7, FHIR, APIs Healthcare workflow implementations
Proven success leading complex enterprise healthcare implementations
Strong technical fluency and ability to work directly with engineering teams
Exceptional executive-level communication and client management skills
Track record of delivering under tight deadlines and high visibility

Nice To Haves

Startup or scale-up SaaS experience in healthcare or enterprise software
Prior experience acting as an “implementation partner” or delivery owner
Agile, PMP, or SAFe certifications
Cloud platforms: AWS, Azure, or GCP
Experience building implementation teams or delivery frameworks from scratch

Responsibilities

Extreme Ownership of Client Delivery
Own end-to-end implementation success from contract to stable production
Personally accountable for timelines, quality, and client satisfaction
Drive aggressive go-live schedules while managing risk and dependencies
Anticipate problems before they impact customers and escalate early
CEO-Level Execution Partner
Work directly with the CEO on critical client programs and escalations
Translate executive priorities into operational execution across teams
Provide clear, data-driven updates on risks, delivery status, and outcomes
Cross-Functional Command Center
Act as the single point of accountability across: Engineering Product Integrations Customer Success Sales (handoff and scope control)
Break silos and drive alignment when priorities conflict
Ensure product gaps, integration blockers, and resourcing issues are surfaced and resolved quickly
Healthcare Integrations & Automation Leadership
Lead implementations involving: EHR systems (Epic, Cerner, Athena, Meditech, Allscripts, etc.) HL7, FHIR, APIs, and healthcare data pipelines
Validate workflow automation designs across scheduling, intake, referrals, and care coordination
Ensure data accuracy, reliability, and compliance in all integrations
Operational Discipline & Detail Orientation
Build and enforce: Implementation playbooks Checklists Acceptance criteria Go-live readiness standards
Track every dependency, configuration, and integration milestone
Obsess over details that impact patient experience and provider workflows
Agile & Fast-Moving Delivery
Work inside sprint cycles and release calendars with engineering
Drive backlog prioritization tied to client commitments
Coordinate releases, hotfixes, and phased rollouts
Balance speed with stability in production systems