Technical Program Manager

GreatAmerica Financial Services•Cedar Rapids, IA

1d•Hybrid

About The Position

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. The company's success and growth are attributed to exemplary customer service, a principle-centered business philosophy, and a team-based operating approach. GreatAmerica is seeking an experienced program manager for its Platform Engineering Team within the Planning & Governance branch of IT. This role is responsible for managing multi-sourced, simple to complex programs and projects related to the health and maintenance of IT systems and infrastructure. The Technical Program Manager will collaborate with various organizational levels, including business stakeholders, product engineering, infrastructure & operations, and third-party solution providers. GreatAmerica is the largest independent, family-owned national commercial equipment finance company in the U.S., established in 1992, with over 650 employees and a portfolio exceeding $2.5 billion. They partner with leading companies in various market sectors and offer innovative non-financial services. The company fosters quick decision-making, customer response, and innovation, providing opportunities for professional growth.

Requirements

Bachelor’s degree in computer science, information systems, business administration, engineering or related field required
5 years of professional experience in various IT roles (infrastructure, application development, database administration, cloud services etc.)
5 years of Program or Project Management experience with major programs and/or advanced leadership
Experience with multiple project management methodologies (e.g., waterfall, agile, Scrum, SAFe, Kanban)
Demonstrated success leading multi-sourced teams
Experience identifying process gaps and driving the proposal, implementation, and automation of solutions
Demonstrated spoken and written communication skills
Experience building effective vendor relationships
Solid understanding of program and project management
Ability to understand and express technical concepts to non-technical individuals
Blend of strategic and tactical thinking and planning
High level understanding of IT infrastructure support (network topology/configuration/components, security, server, remote access/VDI, storage, server administration, web hosting, desktop clients, backup, monitoring, phone, directory services, certificates, internet protocols, etc.)
High level understanding of Microsoft database administration (disaster recovery concepts/availability groups, disks, database structure, database performance tuning, database migration, SISS, SSRS, etc.)
High level understanding of software application development and support (.NET frameworks, application design/architecture, service-based architecture, APIs, etc.)
Leads yet delegates authority to team members
Collaborator who is passionate about knowledge management (curating, storing, and sharing)
Fosters an environment of commitment, pride, trust, and delivery
Builds and maintains networks and support channels
Microsoft Office applications (including O365, Teams, SharePoint)
Management tools like Jira and possibly ServiceNow
Applicants must be authorized to work for any employer in the U.S.

Nice To Haves

Master’s degree preferred
Program Management Professional (PgMP) or Project Management Profession certification (PMP) preferred
Agile or SAFe certification preferred
Basic knowledge of Microsoft Visual Studio, Microsoft Code, databases/Microsoft SQL Server, Postman a plus
Experience in creating flowcharts and other system artifacts

Responsibilities

Provide overall IT health & maintenance program planning and governance
Create and maintain program schedules to ensure systems remain in full support and compliance
Break down complex projects/programs into deliverables and project plans that are well-balanced and timely executed
Manage stakeholder relationships at various levels of the organization
Facilitate priority alignment with key stakeholders and leadership
Identify program level risks, issues, and dependencies and creatively develop mitigation or action plans
Handle escalations and follow issues through to resolution
Coordinate personnel and manage vendor relationships
Ensure quality by coordinating testing and validation
Communicate (e.g., testing, training, release) to IT and the business
Maintain program management tools
Monitor program performance including cost, schedule, scope, quality, value/outcomes
Standardize and document repeatable processes
Become a trusted adviser to both leaders and employees
Continually seek opportunities to improve

Benefits

Competitive Compensation
Monthly Bonuses for Eligible Employees
401(k) and Company Match
Annual Profit Sharing
Paid Time Off
Paid Vacation - starting at 80 hours annually for employees in their first year of service
Paid Sick Days - Ten (10) per year with a conversion option for unused time
Ten (10) Paid Holidays per year
Gym Reimbursement
Health Insurance
Dental Insurance
Vision Insurance
Short-Term and Long Term Disability
Company Paid Life Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Employee Assistance Program
Parental Leave
Tuition Assistance
Networking Opportunities
Leadership Development Opportunities
Paid Parking
Service Awards
Hybrid work arrangements
Business casual environment
A strong organizational culture focused on our greatest asset: you!