Technical Program Manager

ACI Worldwide•Omaha, NE

10h•Hybrid

About The Position

Powering the world’s payments ecosystem ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. As a Technical Program Manager in Omaha, NE or Norcross, GA, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem! The Technical Program Manager is an individual contributor responsible for implementing portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making. Reporting to a Process or Software Director, this role translates strategic portfolio objectives into operational reality through hands-on process design, workflow engineering, and metrics development.

Requirements

Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field
Equivalent experience (5+ years) may substitute for degree
2-5 years in program management, portfolio operations, or PMO functions
Hands-on experience administering Azure DevOps, Jira, or Smartsheet
Experience configuring workflows, dashboards, and reports in work management systems
Experience with Power BI, Tableau, or similar BI tools
Experience supporting agile teams (Scrum, Kanban, SAFe)
Experience implementing or improving portfolio management processes
Workflow Tool Administration:
Strong proficiency in Azure DevOps (boards, queries, dashboards, process templates)
Strong proficiency in Jira (workflow designer, schemes, JQL, automation, Portfolio)
Working knowledge of Smartsheet and API/webhook concepts
Data & Analytics:
Advanced Excel (pivot tables, VLOOKUP, Power Query, macros)
Proficiency with Power BI (data modeling, DAX, visualization)
Strong SQL skills for querying databases
Understanding of data quality and validation principles
Use of AI for analytics, analysis and content preparation
Methodologies:
Portfolio management (balancing, prioritization, capacity management, governance)
Agile methodologies (Scrum, Kanban, SAFe)
ITIL/ITSM frameworks
PMI/PMBOK principles
DevOps practices
Metrics:
Flow metrics (cycle time, lead time, throughput, WIP)
DORA metrics and engineering productivity measurement
Capacity planning and resource loading
Financial metrics (NPV, ROI, burn rate, variance analysis)
Professional Skills
Strong analytical and problem-solving abilities
Excellent written and verbal communication
Ability to adapt communication style to different audiences
Facilitation skills for working sessions
Attention to detail in configuration and documentation
Customer-service orientation
Works independently with minimal supervision

Nice To Haves

Advanced degree (MBA, MS in related field)
3-5+ years of portfolio management operations experience
PMP, CAPM, or agile certifications (CSM, SAFe, PMI-ACP)
Atlassian or Microsoft platform certifications
Power BI or data analytics certifications
ITIL Foundation or Lean Six Sigma certifications
Experience in payments, financial services, or regulated industries
Programming/scripting knowledge (Python, PowerShell, Groovy)
Intermediate SQL skills
Experience implementing DORA or flow metrics programs
Experience with enterprise portfolio management tools (Planview, ServiceNow PPM)

Responsibilities

Portfolio Process Implementation
Design and implement standardized intake workflows, prioritization frameworks, and governance processes
Create comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials
Establish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives
Drive process adoption through change management, training delivery, and creation of self-service knowledge bases
Conduct process audits, implement corrective actions, and maintain process versioning
Partner with Agile coaches to integrate portfolio processes with team-level ceremonies
Workflow Tool Engineering
Configure organizational structures, boards, queries, dashboards, and work item hierarchies
Implement automation rules, pipeline integrations, and custom process templates
Create stakeholder-specific dashboards and queries using native widgets and Power BI integration
User Support & Training:
Provide Tier 2/3 technical support for complex tool platform issues(Azure Devops, Jira, PowerBI, etc)
Develop and deliver training programs from basic orientation to advanced configuration
Create comprehensive documentation including guides, FAQs, and video tutorials
Establish office hours and mentor Portfolio Analysts on platform capabilities
Data Analytics & Business Intelligence
Architect dashboard suites for executives, program managers, and delivery teams
Implement portfolio health dashboards tracking initiatives, milestones, risks, and budget
Deploy DORA metrics (deployment frequency, lead time, MTTR, change failure rate)
Establish flow metrics (cycle time, throughput, WIP, flow efficiency)
Generate budget tracking reports with variance analysis and burn-rate projections
Create executive presentations distilling complex data into clear narratives
Implement data validation rules, quality scoring, and data dictionaries
Develop predictive models for project completion forecasting
Portfolio Coordination
Coordinate logistics for quarterly planning events
Document governance meetings and track action items
Maintain master schedules and identify scheduling conflicts
Support vendor management and change management communications
Lead PI Planning, sprint ceremonies, and continuous improvement initiatives for the Biller Portfolio
Guide software initiatives from concept to launch ensuring alignment with strategic objectives and business outcomes
Oversee SDLC execution from requirements through development, testing, release, and post-launch optimization