Technical Program Manager (TPM) — Red Team Ops Lead

mpathic•Seattle preferred, WA

About The Position

About mpathic mpathic is building the future of empathetic, trustworthy AI. Grounded in behavioral science and human-centered design, our technology delivers AI systems that are safe, aligned, and emotionally intelligent. As enterprises race to adopt AI, we believe the companies that win will be those that build trust first. About the Role We’re building a high-throughput, high-quality AI Red Team to evaluate and strengthen advanced AI systems. As the TPM — Red Team Ops Lead , you’ll design and run the operational engine behind red teaming delivery: staffing and scheduling, workflows and SLAs, QA loops, tooling requirements, and customer-ready reporting. This role is ideal for someone who thrives at the intersection of technical systems + human operations . You’ll partner closely with Red Team experts, QA, Engineering, and Customer/Delivery to ensure we can ship reliably at scale—without sacrificing quality.

Requirements

5+ years experience in technical program management, operations program management, or delivery operations roles.
Proven ability to run complex programs involving both technical systems and human execution (e.g., evals, annotation, trust & safety ops, QA, vendor ops, or platform ops).
Strong process design skills: you can build workflows, SOPs, and operating cadences that scale.
Comfortable partnering with engineering teams on tooling requirements and delivery.
Excellent written communication: clear specs, crisp status updates, and structured reporting.

Nice To Haves

Experience with AI evaluation, labeling/annotation ops, trust & safety operations, or security testing programs.
Experience building QA systems (review flows, sampling, gold sets, calibration, IRR or proxy metrics).
Familiarity with LLM red teaming concepts (jailbreaks, prompt injection, policy probing).
Strong analytics skills (SQL/Looker/Sheets) and ability to define practical metrics.
Experience working with enterprise customers and delivery constraints.

Responsibilities

Own Red Team Delivery Operations (Core)
Run end-to-end delivery for red team engagements across multiple customers/models: project kickoff → scoping → execution → QA → final reporting
Define milestones, timelines, and SLAs; track progress and manage risk.
Build repeatable operating rhythms: standups, weekly planning, retros, and incident response.
Build Scalable Workflows & Processes
Create scalable workflows for: task intake and prioritization expert assignment and capacity planning review/approval gates and escalation paths version tracking and auditability (model versions, prompt variants, test suites)
Standardize definitions of done and ensure deliverables are consistent and customer-ready.
Drive QA System Design (with QA Lead)
Partner with QA to implement: sampling strategies and review tiers (peer review → QA → escalation) defect taxonomy and severity calibration processes gold set creation + drift monitoring
Track quality metrics and continuously improve signal-to-noise.
Tooling & Pipeline Ownership (Requirements + Adoption)
Translate operational needs into actionable product requirements for internal tooling: work queues, review interfaces, audit trails tagging taxonomies and attack libraries reporting automation and reproducibility tooling dashboards for throughput and quality
Coordinate across Engineering/Product to launch improvements and drive adoption.
Metrics & Performance Management
Own dashboards and reporting for delivery performance: throughput per expert/day by task type on-time delivery %, cycle time QA defect rate and agreement rates “actionability” metrics (e.g., customer acceptance or fix rate)
Identify bottlenecks and implement process improvements.
Customer Execution Support (as needed)
Partner with customer-facing teams to: scope engagements and set expectations ensure deliverables map to customer priorities present results and operational summaries
Translate ambiguous customer needs into clear execution plans.