Technical Program Manager, Testing and User Experience, Fauna

Amazon • New York, NY

23h • Onsite

About The Position

We are seeking a Technical Program Manager to lead robot quality assurance and software user experience, serving as a critical bridge between engineering, product, and the people who will ultimately use our robots. In this role, you will be responsible for validating new features, surfacing regressions, and ensuring our robots are consistently providing the best user experience across a wide range of capabilities through rigorous testing, user studies and demonstrations. You will operate at the intersection of robotics, QA, and customer engagement
running structured test protocols, conducting live demonstrations, supporting user studies, and feeding firsthand observations back into the development cycle. Your work will directly shape how we ship new capabilities, how reliably they perform, and how compelling they are to customers and partners. This role requires both strong technical fluency and outstanding interpersonal presence. The ideal candidate is comfortable debugging a robot one hour and presenting to a group of test users the next, cultivating a sharp eye for performant robot behavior, and building the evaluation rigor that turns subjective judgment into consistent, actionable signal. Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won’t arrive until building for robotics becomes far more accessible. Today, too much effort is spent reinventing the fundamentals. We’re changing that by developing tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products. Our work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software. The focus is not just functionality, but experience. We’re building robots that feel responsive, expressive, and genuinely useful. At Fauna, you’ll work at the frontier of this space, helping define how robots move, manipulate, and interact with people in natural environments. It’s an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build. If you care about making robotics real for everyone and building systems that are as delightful as they are capable, we’re interested in hearing from you.

Requirements

• 3+ years of technical program management experience
• 2+ years of software development experience
• Experience managing programs across cross-functional teams, building processes and coordinating release schedules
• Experience presenting to both technical and non-technical executive audiences
• 2+ years of experience in QA, test engineering, or hands-on work with complex hardware/software systems
• Working familiarity with Unix/Linux systems (shell, SSH, reading logs, basic scripting)

Nice To Haves

• Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience troubleshooting and debugging technical systems
• Experience with ROS or other robotics-adjacent software frameworks
• Experience working with robotics platforms
• Experience developing and scaling test programs for robotics, autonomous systems, or other complex cyber-physical products
• Familiarity with user experience study or demonstration design

Responsibilities

• Own and execute the robot software QA program, running structured tests across mapping and navigation, autonomy, teleoperation, conversational interfaces, and other services to validate new features and catch regressions
• Develop, maintain, and expand our test suite in lockstep with developers, ensuring new features ship with appropriate coverage and that human-performed tests are evaluated with consistency and rigor
• Lead customer- and partner-facing studies to validate the demonstrations of our robot, operating independently and representing the product, company vision, and value proposition in a professional, personable, and accurate manner
• Support and help run user studies, capturing structured observations of how people interact with the robot and translating those findings into engineering and product signal
• Debug and triage robot issues in the field to keep demos running smoothly, resolving simple problems on the spot while clearly escalating deeper issues back to engineering
• Partner with developers to design new test and study scenarios as capabilities come online, and convert demo-worthy behaviors into comprehensive end-to-end tests and targeted canary tests
• Serve as a high-signal feedback loop to engineering on robot performance, failure modes, and potential new features that would strengthen our demo narrative and customer-facing capabilities
• Identify manual tests and evaluations that are ripe for automation, and drive the work to get them there
• Cultivate and promote a shared standard for what “good” robot behavior looks like, so evaluations remain consistent across people, time, and product surface

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed