Technical Program Manager, Public Sector

Scale AI, Inc.•Washington, DC

74d

About The Position

Scale's Public Sector customer base is growing rapidly, and you will ensure that these customers become passionate, lifelong Scale partners. As a member of our Public Sector Delivery team, you are a catalyst, willing to go deep, get technical, and drive change. You are the ultimate hands-on leader, triaging customer issues and support, using data and analytics to align internal resources around Scale's hardest problems, and driving the creation of tools that add direct value to Scale's Public Sector customers. All of this serves an ultimate goal of delivering outsized value in supporting our Public Sector customer's AI/ML objectives. Your natural inclination is to dive into both technology and organizational processes to craft effective solutions and gain efficiencies. You are biased towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of driving technical projects to completion, and stewarding lasting organizational change. And you are naturally empathetic, have high EQ, and excel at building long-term relationships through diligent problem solving, domain competence, and thoughtful, strategic discussions

Requirements

An active TS/SCI clearance
3+ years of experience succeeding in stakeholder management or customer-facing role
A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
A deep understanding of ML operations process
A track record of structured, analytics-driven problem-solving
Excellent verbal and written communication skills
Willingness to travel at least 25% of the time

Nice To Haves

10+ years of professional experience, often in a customer-facing technical program management role in industry or government.
Prior experience at an API technology company and / or managing technical customers using an API
Proficiency in Python, SQL or other programming languages

Responsibilities

Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
Transition AI/ML technologies and processes into working Public Sector products / solutions even when requirements are undefined or ambiguous
Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
Lead a cross-functional team to exceed the customer's AI/ML objectives
Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
Strategically identify ways we can make customer success repeatable and solve issues for future customers
Address engineering problems alongside the product development teams

Benefits

Comprehensive health, dental and vision coverage
Retirement benefits
A learning and development stipend
Generous PTO
Additionally, this role may be eligible for additional benefits such as a commuter stipend

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