Technical Program Manager, Outbound Communications

Amazon • Seattle, WA

8d

About The Position

In Outbound, we delight Amazon customers with timely, highly personalized and
relevant messages across digital channels such as mobile push and SMS that drive
long-standing customer relationship with Amazon. We're seeking a Technical
Program Manager II with exceptional problem solving, project planning and
stakeholder management skills. In this role, they will drive cross-functional
initiatives spanning science, engineering, product, and business teams across
multiple organizations to measure the effectiveness of our messages through
robust randomized control trials (RCTs) and optimize these communications with
state of the art science-backed software systems. This is an ideal opportunity
for someone with a growth mindset and a passion to improve customer experience
for Amazon customers. It is a high-visibility role and provides an opportunity
to influence leadership and drive impact across multiple organizations.

Requirements

• 3+ years of technical product or program management experience
• 1+ years of working directly with engineering teams experience
• 2+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 2+ years of analytical, quantitative, communication, and presentations experience
• 2+ years of experience working with science teams.

Responsibilities

• Support planning, execution, analysis, and deployment of RCTs measuring communication incrementality across customer cohorts and time periods, working closely with Outbound and Measurement science and engineering teams.
• Prioritize and drive business alignment on these RCTs, balancing measurement needs and business costs.
• Partner with science and engineering to evolve the optimization and experimentation roadmap for our inbox management and planner systems—platforms determining message delivery through ranking, frequency, and timing algorithms.
• Drive improvements in high-velocity event planning, helping scale our systems for Amazon's most demanding marketing moments.
• Define program requirements as goals, coordinate cross-team updates to leadership, and drive projects to completion.
• Set mechanisms to accelerate progress, clear blockers, and make smart trade-offs between time, scope, and development cost.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed