Technical Program Manager, Operations

DoorDash USA • Tempe, AZ

11h • Hybrid

About The Position

As the Technical Program Manager for Operations at DoorDash Labs you will play a central role within the robot operations team at DoorDash Labs as we scale and optimize last-mile deliveries using autonomy.
You will report to the manager of our growing Technical Program Management team and will interface with operations, hardware, service, software, autonomy, safety and testing teams on a daily basis. This role is a hybrid role and requires being on site at our Oakland facility 1-2 days per week, as well as occasional travel to our non-SF Bay Area locations.
You're excited about this opportunity because you will…
Join DoorDash, a hugely successful logistics technology company
Scale our autonomous delivery fleet and associated fleet operations across multiple states
Work closely with members of our operations teams in the SF Bay Area and other locations
Use your data analytics skills to establish and track operational and fleet efficiency metrics
Initiate and drive operational and robot fleet uptime improvements
Manage robot fleet service and repair needs
Champion a culture of safety and drive initiatives with safety in mind at all times
Manage vendor relationships for fleet logistics, service and repairs
Work with team members across DD Labs to follow up and resolve issues

Requirements

• A Bachelor’s Degree or equivalent work experience
• 6+ years of industry experience working in technical program management, ideally in autonomy operations and/or fleet management
• Excellent written and verbal communication skills and attention to details
• A track record of managing complex, cross-functional projects and programs in a highly dynamic environment
• A proven ability to mine and use data to drive efficiency improvements
• The desire to embrace ambiguity and the ability to organize disparate ideas into a cohesive plan
• A working understanding of autonomy concepts and AV testing procedures
• Quantitative reasoning math skills required
• Strong familiarity with program management tools, such as Jira Confluence Smartsheet/MS Project Google Workplace applications

Responsibilities

• Scale our autonomous delivery fleet and associated fleet operations across multiple states
• Work closely with members of our operations teams in the SF Bay Area and other locations
• Use your data analytics skills to establish and track operational and fleet efficiency metrics
• Initiate and drive operational and robot fleet uptime improvements
• Manage robot fleet service and repair needs
• Champion a culture of safety and drive initiatives with safety in mind at all times
• Manage vendor relationships for fleet logistics, service and repairs
• Work with team members across DD Labs to follow up and resolve issues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level