Technical Program Manager - Infrastructure Remediation, AMER Data Center Risk Program

Amazon • Herndon, VA

3d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

As AWS expands its Global Data Center footprint our infrastructure standards
continue to rise. We seek a Technical Program Manager (TPM) to drive remediation
of issues found during our audit program. You'll work with multifunctional
regional teams in the Americas, driving the teams to mitigate and ultimately
remediate risks from both Amazon owned Data Centers and Colocation Data Center
providers. The role requires expertise in Data Center Infrastructure and
operations, Program Management and analyzing complex data from multiple sources
to form and present coherent strategies for our Global portfolio. You'll need
excellent written and verbal communication skills with experience reporting out
progress at an SVP level. Tolerance of ambiguity is a must as is the ability to
deliver results under tight timelines.

An ideal candidate will possess 5+ years of experience in program management in
the context of managing complex, cross functional programs. An Engineering or
other relevant Bachelors degree is required along with strong interpersonal and
communication skills needed to influence multiple stakeholders and technical
subject matter experts. A talent for successfully delivering programs while
effectively managing large capital budgets is essential.

You will work comfortably with stakeholders from multiple teams, align
priorities and ensure all stakeholders work towards and deliver key milestones
necessary for delivering data center infrastructure remediation for our
customers at the right time and cost. Technical competency, high judgment,
negotiation skills, ability to influence, analytical talent and leadership are
essential to success in this role. You will clearly communicate goals, roles,
responsibilities, and desired outcomes to internal cross-functional and remote
teams.

Requirements

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds
• 5+ years of experience in program management in the context of managing complex, cross functional programs
• An Engineering or other relevant Bachelors degree is required along with strong interpersonal and communication skills needed to influence multiple stakeholders and technical subject matter experts
• A talent for successfully delivering programs while effectively managing large capital budgets is essential
• Technical competency, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role

Nice To Haves

• Master's degree in enginnering or equivalent, or 4+ years of data center engineering or operations experience
• Data Center, networking engineering, systems engineering or construction management background.
• Experience in management of complex technology infrastructure projects. Experience of data center design, construction and fit out projects a plus.
• Experience with and deep understanding of multiple project management methodologies.
• Experience of delivering projects across multiple locations in Europe, Middle East & Africa
• Familiarity with the AWS product suite
• Data Center, networking engineering, systems engineering or construction management background.
• Experience in management of complex technology infrastructure projects. Experience of data center design, construction and fit out projects a plus.
• Experience with and deep understanding of multiple project management methodologies.
• Experience of delivering projects across multiple locations in Europe, Middle East & Africa
• Familiarity with the AWS product suite

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level