Technical Program Manager III - Release Test Management

JPMorganChase•Plano, TX

About The Position

Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success. As a Technical Project Manager III, Release Test Manager within the Consumer and Community Banking division, you will help lead complex technology projects and programs that promote business goals and create value for clients, employees, and stakeholders. You will apply a broad knowledge of technical principles, practices, and theories to develop innovative solutions, while leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.

Requirements

3+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment
Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
3 years experience either in Business Process Management (BPM), Process Optimization, Lean Six Sigma.
Proven experience working with complex batch cycles and visually mapping out, documenting opportunities and blockers to reduce cycle time from end to end.
IT Program Management.
Release/change/deployment manager.
Appropriate tools: Jira, Confluence, ServiceNow, SharePoint, Splunk, Excel.
Command center experience.

Responsibilities

Coordinates and oversees integrated test environment batch cycles
Track scheduled tasks and communicate update to stakeholders
Track and help resolve issues that can delay a testing cycle or negatively impact testers
Coordinate, schedule and communicate events which may impact testers (outages, special testing windows)
Schedule and oversee special testing events
Assist with test account reservations in the CAST system
Schedule, coordinate and track annual data refresh for integrated testing environments
Create and update calendars for test cycles, release events and at the annual planning level
Provides Command Center support during deployment events. Ensures incidents and issues related to a release event are being addressed and resolved expeditiously.
Process improvement, including identification and delivery of process efficiency and quality backlog.