Technical Program Manager III, Field Quality Performance, Data Centers

Google • Kirkland, WA

6d

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. In this role, you will design, build, and operate a fact-based quality management system that provides predictable quality and a closed loop learning culture from design through operations for our global data centers. The E2E Closed Loop Learning team enables efficient project delivery at a reduced Cost of Poor Quality (CoPQ) by providing program support, facilitating lessons learned, and by effectively institutionalizing Closed-Loop Learning across Google Data Centers (GDC). You will drive continuous improvement and enhance field data center delivery performance by field issue resolutions, deploying Closed-Loop Learning across project lifecycles. You'll manage field issues, escalate risks, implement preventative actions, and train stakeholders to minimize project disruptions and optimize costs. The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

Requirements

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• Experience in two of the following areas: construction, manufacturing, quality, operations, or data centers.
• Experience with database querying tools to analyze datasets for quality metrics, process improvements, or project performance reporting.

Nice To Haves

• Bachelor's degree in Engineering, Construction Management, or Quality Management.
• Six Sigma Blackbelt, Auditor Certifications, American Society for Quality certification (CSQP, CQE, CQM, CRE, or CQA) or equivalent certification/experience.
• 5 years of experience managing cross-functional or cross-team projects.
• Demonstrated ability to effectively scope projects and initiatives.
• Comfortable with using Google Workspace, BigQuery, PLX software tools and applications.
• Ability to travel up to 25% of the time.

Responsibilities

• Lead the implementation of field improvements and solutions across the entire project lifecycle—from initial product design and site planning to construction and final facility handover.
• Build strategic relationships with process owners to ensure timely execution of preventative actions and foster a culture of Closed-Loop Learning (CLL) and continuous improvement.
• Design and deliver training on Integrated Field Feedback and CLL sessions, ensuring site teams capture comprehensive lessons learned that drive organizational value.
• Identify business process gaps and transform improvement actions into standardized, scalable workflows with robust monitoring metrics.
• Be able to maximize program effectiveness to deliver increased capacity while significantly reducing Cost of Poor Quality (CoPQ) and Total Cost of Ownership (TCO).

Benefits

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees