Technical Program Manager II

Toshiba Global Commerce Solutions - External•Durham, NC

About The Position

Toshiba Global Commerce Solutions is seeking a Technical Program Manager II. The Technical Program Manager II owns the end-to-end delivery of complex, client-facing software programs. This role turns business strategy into reality, driving alignment across customer needs, product priorities, and technical delivery. The TPgM II ensures every release is delivered on time, with quality, and measurable value, using industry-standard delivery metrics to manage performance, risk, and predictability. When projects falter, the TPgM II moves fast—stabilizing red and yellow programs, restoring confidence, and driving outcomes. Up to 30% travel required. About the Company: Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Requirements

BS in Computer Science, Computer Engineering, or related field or Equivalent
12+ years of program/project management, with 8+ years leading client-facing software delivery.
Proven background in retail tech, POS, SaaS, or large enterprise software.
Hands-on experience as part of a software delivery team (development, testing, or equivalent technical role).
Experience applying and improving DORA metrics and DevOps practices.
Demonstrated success stabilizing at-risk (red/yellow) projects.
Proficiency in Jira, Confluence, MS Project, or equivalent tools.
Exceptional leadership, communication, and problem-solving skills.

Nice To Haves

PMP Certification or equivalent
Agile / SAFe Certification or equivalents
ITIL / ITSM / ITAM a plus

Responsibilities

Lead and own execution for multi-track client programs—scope, schedule, budget, and quality.
Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance.
Execute rapid recovery plans for troubled programs through structured root cause analysis and decisive action.
Align engineering, QA, product, and client delivery to a single, transparent plan.
Drive proactive communication—no surprises for clients or executives.
Partner with delivery and program leaders to enforce accountability and predictability across all programs.
Guard quality through readiness reviews, test validation, and SDLC discipline.
Lead root cause and postmortem reviews to harden future releases.
Leverage data to drive measurable gains in speed, stability, and reliability.
Act as the single point of delivery accountability for assigned clients.
Communicate progress, risks, and recovery actions with clarity and confidence.
Build trusted partnerships through consistency, ownership, and transparent delivery.
Use metrics, retrospectives, and trend data to evolve delivery playbooks.
Coach TPMs and project teams in risk anticipation, escalation, and resolution.
Foster a culture of urgency, ownership, and data-informed decisions.