Technical Program Manager II, Infrastructure Incident Readiness, Google Cloud

Google • Atlanta, GA

7h • $138,000 - $198,000

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers
build products that help create opportunities for everyone, whether down the
street or across the globe. As a Technical Program Manager at Google, you’ll use
your technical expertise to lead multi-disciplinary projects from start to
finish. You’ll work with stakeholders to plan requirements, identify risks,
manage project schedules, and communicate clearly with cross-functional partners
across the company. You're equally comfortable explaining your team's analyses
and recommendations to executives as you are discussing the technical tradeoffs
in product development with engineers.

As the Infrastructure Incident Readiness Program Lead, you will own the
intersection of the high-density AI compute workload and facility operations and
readiness programs, ensuring Data Center Operations teams possess the tools,
processes, and training required to produce executive-grade incident readiness
before, during and after critical events. You will drive the end-to-end incident
life-cycle by establishing an investigation framework that yields high-quality
root cause analysis and identifies realistic, impactful corrective actions.

In this role, you will require deep infrastructure knowledge and close
collaboration with mechanical, electrical, and controls engineers to ask the
right questions and by leveraging this technical expertise, you will develop and
administer programmatic playbooks for operations and manage high-fidelity
dashboards and disruption tracking and reporting. You will partner with other
team members, and partner teams, to create frictionless workflows, minimize
incident recurrence and drive operational excellence without adding overhead to
site staff.Google Cloud accelerates every organization’s ability to digitally
transform its business and industry. We deliver enterprise-grade solutions that
leverage Google’s technology, and tools that help developers build more
sustainably. Customers in more than 200 countries and territories turn to Google
Cloud as their trusted partner to enable growth and solve their most critical
business problems.

Requirements

• Bachelor's degree in a technical field, or equivalent practical experience.
• 2 years of experience in program management.
• Experience in data center power and cooling infrastructure incident readiness.
• Experience with root cause analysis.
• Ability to travel up to 30% of the time.

Nice To Haves

• Bachelor's degree in Mechanical or Electrical Engineering.
• 2 years of experience managing cross-functional or cross-team projects.
• Experience in data center operations or similar mission-critical experience.
• Experience working cross-functionally with technical and non-technical teams.
• Ability to demonstrate enthusiasm for teaching/leading multi-day training events.
• Excellent public speaking skills.

Responsibilities

• Own the end-to-end incident management process, from real-time response and investigation to the execution of scalable root cause analysis findings and corrective actions.
• Track disruptions, shape monthly Key Performance Indicator (KPIs) for densified capacity, facilitate the development of automated dashboarding, and maintain high-fidelity metrics for uptime.
• Develop and maintain standard operating procedures for high density infrastructure operations (including critical work procedures and change management processes), ensuring cross-functional alignment with existing data center operations workflows.
• Serve as a primary data center operations liaison for densified functional systems, collaborating with regional leads and stakeholders to streamline processes and ensure no additional burden is placed on local site personnel.
• Provide expert-level guidance to facility technicians and facility managers on system debugging and complex queries related to high density infrastructure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level