Technical Program Manager – Identity Access Management

Zscaler•San Jose, CA

4d•Hybrid

About The Position

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 65 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy. We are developing a robust Identity Security program to secure internal services supporting our customer-facing products, focusing on non-human identities, shared accounts, privileged access, and Identity Governance & Administration (IGA). We seek a Technical Program Manager (TPM) with the technical expertise to connect security standards with practical implementation, driving these initiatives while collaborating with Product Security, Compliance, IT, and Engineering teams to accelerate adoption and ensure scalable, modern identity solutions. The TPM will join our Security Compliance team. This is a hybrid role, reporting in the San Jose, CA office 3 days a week. Reporting to the Director, Information Security Compliance, you'll be responsible for:

Requirements

8+ years of expertise in technical program management, IAM/security engineering, or program delivery for security/compliance
Strong grasp of IAM concepts, including OAuth2/OIDC, SAML, PKI, secrets management, non-human identities, and privileged access
Familiarity with IGA platforms like SailPoint, Saviynt, Okta, Hashicorp Vault and app/service onboarding practices
Proven ability to work closely with engineering teams; experience with lightweight automation/tools is advantageous
Demonstrated skill in simplifying technical concepts, driving cross-functional programs, and developing scalable enablement materials

Nice To Haves

Prior experience as a Product Manager or Development Lead on complex Identity and Access Management (IAM) initiatives
Experience with product-focused companies, emphasizing internal resilience, scalability, and security
Background in consulting as an architect, with broad exposure to various IAM implementations

Responsibilities

Executing Identity Security Initiatives: Drive key programs like non-human identity lifecycle, privileged access management, and IGA onboarding by coordinating across Product Security, and Engineering teams
Accelerating Delivery: Collaborate with Product Managers, Engineering leaders and IT to validate solutions, integrate systems, and break down complex projects into continuous delivery for faster adoption
Streamlining Processes: Operationalize identity security standards into practical workflows, integration patterns, and scalable processes, while enhancing credential rotation and onboarding efficiency
Enabling App & Service Onboarding: Simplify onboarding of applications and services into IGA workflows and support transitions away from static credentials
Improving Documentation & Alignment: Develop clear project plans, JIRA tickets, and technical guides while maintaining stakeholder alignment across Product Security, Compliance and Engineering