Technical Program Manager, Facility Operations

Fluidstack

22h•Onsite

About The Position

We are seeking an experienced TPM to own and drive the competency development, qualification, and operational readiness of our critical facilities operations workforce. This role is primarily responsible for building and sustaining a world-class program for data center operations staff — ensuring every technician and engineer is fully trained, qualified, and confident to operate complex critical infrastructure systems safely and effectively. In addition to the training mandate, this role carries program management responsibility for key operational programs including planned maintenance governance, MOP/EOP/AOP oversight, and change management — providing the technical grounding needed to develop and validate operationally accurate training content. The ideal candidate is a technically deep, who has come up through data center or mission-critical facility operations and now channels that expertise into building the next generation of operations professionals.

Requirements

Bachelor's degree in Facilities Management, Electrical or Mechanical Engineering Technology, Organizational Development, Instructional Design, or a related field — OR equivalent combination of education and directly relevant experience.
Minimum 7 years of experience in critical facilities or data center operations, with at least 3 years in a training management, workforce development, or operations leadership role.
Deep technical knowledge of data center critical infrastructure systems including: Power: Utility feeds, transformers, switchgear, generators, ATS/STS, UPS systems, PDUs, RPPs, and busway distribution. Cooling: Chillers, cooling towers, CRACs/CRAHs, in-row cooling, CDUs (liquid cooling), and economizers. Controls & Monitoring: BMS/BAS, DCIM, EPMS, SCADA, and environmental monitoring platforms. Life Safety: Pre-action fire suppression, clean agent systems (FM-200/Novec 1230), fire alarm panels (NFPA 72), and emergency lighting.
Proven track record of building and running operations training programs from the ground up, including curriculum development, LMS/TMS administration, and hands-on competency qualification frameworks.
Strong familiarity with NFPA 70E, OSHA 29 CFR 1910 (General Industry), Uptime Institute Tier Operational Sustainability standards, and ASHRAE thermal guidelines.
Experience with MOP/EOP/AOP development and governance in a Tier III or Tier IV data center environment.
Proficiency with CMMS platforms (Maximo, SAP PM, ServiceNow, or equivalent) and Microsoft Office Suite.
Outstanding communication, facilitation, and people development skills — equally comfortable in a classroom, on the data center floor, and in front of senior leadership.

Nice To Haves

ATD (Association for Talent Development) certification or equivalent instructional design credential (CPTD, CPLP).
Uptime Institute Accredited Operations Specialist (AOS) or Accredited Tier Designer (ATD) certification.
Certified Data Centre Professional (CDCP) or Certified Data Centre Manager (CDCM).
Experience with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and LMS platforms (e.g., Workday Learning, Cornerstone, TalentLMS).
Project Management Professional (PMP) or equivalent certification.
BICSI Data Center Design Consultant (DCDC) or equivalent.
Experience supporting data center commissioning (Cx) programs including IST development and functional test script execution.
Hyperscale, colocation, or enterprise data center experience at multi-site or campus scale.
Background as a field operator, technician, or operations engineer prior to moving into a training/management role is strongly preferred.

Responsibilities

Own the full lifecycle of the Operations Training Program — from needs assessment and curriculum design through delivery, evaluation, and continuous improvement across all operations roles (CFT, DCOE, Shift Lead, Facilities Management).
Convert vendor manuals, OEM documentation, SOPs, MOPs, and engineering specifications into structured training content including instructor-led courses, hands-on labs, scenario-based simulations, job aids, and e-learning modules.
Develop and manage a new hire onboarding program covering site orientation, systems familiarization, safety fundamentals, and progressive task qualification; implement a TMS/LMS to track completion, qualification status, and certification compliance.
Manage all recurring training requirements including NFPA 70E, LOTO, emergency response, and equipment-specific recertifications; design and facilitate emergency drills simulating loss of utility power, UPS bypass, generator transfer failure, and cooling alarms.
Manage the site's PM program, MOP/EOP/AOP quality gate, and change management process for infrastructure modifications including risk assessments, cross-functional review, and post-work documentation updates.
Lead RCAs and after-action reviews following incidents; translate findings into updated procedures and targeted training content; track and report KPIs including PM completion rates, time-to-competency, certification compliance, and corrective work order backlog.