Technical Program Manager, Data Center Operations

Fluidstack•New York, NY

About The Position

About Fluidstack At Fluidstack, we’re building the infrastructure for abundant intelligence. We partner with top AI labs, governments, and enterprises - including Mistral, Poolside, Black Forest Labs, Meta, and more - to unlock compute at the speed of light. We’re working with urgency to make AGI a reality. As such, our team is highly motivated and committed to delivering world-class infrastructure. We treat our customers’ outcomes as our own, taking pride in the systems we build and the trust we earn. If you’re motivated by purpose, obsessed with excellence, and ready to work very hard to accelerate the future of intelligence, join us in building what's next. About the Team The Data Center Operation team supports the company's fast growth by deploying and operating hyperscale data centers. The team takes full onsite responsibility for each site and manages the end to end lifecycle of hardware fleet, providing various infrastructure solutions and services ensuring that they are scalable and are reliable. About the Role Lead operational excellence programs across our hyper-scale datacenter infrastructure, owning the operational lifecycle from site design through steady-state operations. Establish frameworks for seamless transitions, incident management, and continuous improvement across our global datacenter footprint.

Requirements

Bachelor's degree in Engineering, Computer Science, Business, or related field (or equivalent experience)
3+ years program management in mission-critical environments; 5+ years in datacenter operations, IT infrastructure, or facilities management
Strong understanding of datacenter infrastructure (power, cooling, networking, compute, facilities) and proven track record managing complex, cross-functional programs
Experience developing operational processes and best practices using incident, problem, and change management frameworks (ITIL or similar)
Travel up to 25%

Nice To Haves

Master's degree; 5+ years program management with 7+ years in hyperscale datacenter operations
PMP, PgMP, ITIL, or Six Sigma certification
Experience at hyperscale providers or large colocation operators with deep knowledge of datacenter systems and construction/commissioning processes
Knowledge of industry standards (ASHRAE, Uptime Institute, TIA-942)
Excellent analytical and communication skills with ability to leverage data for improvements and present to executive audiences

Responsibilities

Partner with design, construction, and due diligence teams to integrate operational requirements early in the datacenter lifecycle, defining standards and specifications for maintainability and efficiency
Design and own the end-to-end operations handover framework, including gates, acceptance criteria, and sign-off procedures
Coordinate cross-functional handover activities (training, documentation, systems access, knowledge transfer) and resolve blockers to ensure on-time, high-quality transitions
Develop and maintain Standard Operating Procedures (SOPs) for critical datacenter operations with metrics to measure adoption, execution quality, and efficiency
Drive continuous improvement initiatives to optimize workflows, reduce toil, and ensure consistent execution across sites
Lead stability improvement and incident management programs, including post-incident reviews (PIR) with root cause analysis and corrective action tracking
Establish preventive maintenance oversight, as-built review programs, and operational fire drills to reduce unplanned outages and test emergency readiness
Create dashboards and reporting for visibility into stability metrics, incident trends, and drive CAPA programs based on operational data
Collaborate across Product, Infrastructure Engineering, Supply Chain, and Site Operations teams; present program status and recommendations to executive leadership