Technical Program Manager - Business Risk & Compliance

Microsoft•Redmond, WA

21h

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Business Risk & Compliance team is looking for a senior Technical Program Manager to drive and deliver on our global workplace strategies to define risk and deliver implementation of strategic investments across the gamut of CE&S business models in consulting, support and customer service. The successful candidate will have a deep understanding of our professional services business models and understand tradeoff decisions that balance our customer-first strategies against financial guardrails and risk mitigation. Driving Success and Innovation Employing agile, creative, and insightful approaches to formulate forward-thinking strategies for bringing about competitive initiatives to incorporate AI, drive growth and improved efficiency. Leveraging Expertise to Support Customer Needs Leveraging understanding of customer needs, technical expertise, and Microsoft's product offerings to best identify, predict and meet the needs of the customer or internal client. Managing Technical Programs and Projects Planning and steering complex projects towards their strategic milestones, ensuring all dependencies are managed and aligned with the overarching program; carrying out planning and processing of project and program phases through the product lifecycle by leveraging AI. Orchestrating Team and Stakeholder Synergy Fostering a cooperative environment across diverse teams and stakeholders, influencing and managing social relationships and interactions to ensure clear understanding and alignment of mutual goals for program success. Systematic Data-Driven Solutioning Leveraging a data-driven, analytical approach and automation to drive decision making; employing sound judgment and to construct adaptable strategies that guide decisions, sometimes under uncertain conditions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, financial management or product development OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Nice To Haves

Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, financial management or product development OR equivalent experience.
6+ years of experience managing cross-functional and/or cross-team projects.
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).